FCC Consumer Complaints – 9 September 2024
Introduction
A total of 958 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 9 September 2024, this represented an increase from the 389 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 958
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (339)
- Most reported state/territory
- California (122)
Where the complaints came from
Reports recorded on 9 September 2024 show 958 complaints originating from 625 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 43 of the 71 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 12.7% |
| Texas | 80 | 8.4% |
| Washington | 71 | 7.4% |
| Florida | 67 | 7.0% |
| New York | 50 | 5.2% |
| Georgia | 43 | 4.5% |
| Virginia | 34 | 3.5% |
| Illinois | 32 | 3.3% |
| Michigan | 30 | 3.1% |
| North Carolina | 30 | 3.1% |
| Other states and territories | 399 | 41.6% |
Location highlight
A large share of complaints in Washington originated from Seattle, which accounted for most reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 633 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 633 | 66.1% |
| Internet | 204 | 21.3% |
| TV | 92 | 9.6% |
| Radio | 21 | 2.2% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
633 complaints were recorded in this category, representing 66.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 339 | 53.6% |
| Billing | 105 | 16.6% |
| Availability (including rural call completion) | 72 | 11.4% |
| Number Portability (keeping your number if you change providers) | 35 | 5.5% |
| Equipment | 31 | 4.9% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.4% |
| Junk Faxes | 15 | 2.4% |
| Interference (including signal jammers) | 11 | 1.7% |
| Privacy | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
204 complaints were recorded in this category, representing 21.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 46.1% |
| Availability | 58 | 28.4% |
| Speed | 16 | 7.8% |
| Equipment | 14 | 6.9% |
| Interference | 13 | 6.4% |
| Privacy | 9 | 4.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
92 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 42.4% |
| Billing | 30 | 32.6% |
| Loud Commercials | 11 | 12.0% |
| Indecency | 6 | 6.5% |
| Equipment | 4 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.