FCC Consumer Complaints – 11 September 2024
Introduction
On Wednesday, 11 September 2024, 1058 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1038 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 532 complaints.
Key statistics
- Total complaints
- 1058
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (532)
- Most reported state/territory
- California (135)
Where the complaints came from
The 1058 complaints recorded on 11 September 2024 originated from 684 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A notable concentration at the city level was observed in Washington, where Seattle accounted for 42 of the 59 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 12.8% |
| Texas | 87 | 8.2% |
| Florida | 85 | 8.0% |
| New York | 70 | 6.6% |
| Washington | 59 | 5.6% |
| Pennsylvania | 47 | 4.4% |
| Illinois | 44 | 4.2% |
| North Carolina | 36 | 3.4% |
| Arizona | 35 | 3.3% |
| Virginia | 33 | 3.1% |
| Other states and territories | 427 | 40.4% |
Location highlights
- Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
- Complaints in California were reported across 78 cities, the widest spread observed on this date.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 809 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 809 | 76.5% |
| Internet | 182 | 17.2% |
| TV | 56 | 5.3% |
| Radio | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
809 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 532 | 65.8% |
| Billing | 94 | 11.6% |
| Availability (including rural call completion) | 70 | 8.7% |
| Equipment | 36 | 4.4% |
| Number Portability (keeping your number if you change providers) | 26 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.9% |
| Interference (including signal jammers) | 15 | 1.9% |
| Junk Faxes | 9 | 1.1% |
| Privacy | 9 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
182 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 40.1% |
| Availability | 68 | 37.4% |
| Speed | 16 | 8.8% |
| Equipment | 12 | 6.6% |
| Interference | 7 | 3.8% |
| Privacy | 6 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 39.3% |
| Billing | 15 | 26.8% |
| Indecency | 11 | 19.6% |
| Interference | 4 | 7.1% |
| Loud Commercials | 3 | 5.4% |
| Equipment | 1 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
532 complaints relating to unwanted calls were recorded on this date, accounting for 50.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 406-5590 | 6 | 1.1% |
| (866) 202-6076 | 3 | 0.6% |
| (207) 833-4673 | 2 | 0.4% |
| (276) 209-1609 | 2 | 0.4% |
| (424) 678-3230 | 2 | 0.4% |
| (833) 258-1608 | 2 | 0.4% |
| (855) 919-1225 | 2 | 0.4% |
| (877) 941-1106 | 2 | 0.4% |
| (202) 717-9082 | 1 | 0.2% |
| (202) 769-1083 | 1 | 0.2% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 406-5590 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.