FCC Consumer Complaints – 12 September 2024
Introduction
On 12 September 2024, the Federal Communications Commission recorded 1006 consumer complaints relating to telecommunications services, this was lower than the 1058 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 415 complaints.
Key statistics
- Total complaints
- 1006
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (415)
- Most reported state/territory
- California (111)
Where the complaints came from
Across 687 cities in 50 states and territories, a total of 1006 complaints were recorded on 12 September 2024. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in Tennessee, where Memphis accounted for 36 of the 55 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 11.0% |
| Florida | 77 | 7.7% |
| Texas | 73 | 7.3% |
| Tennessee | 55 | 5.5% |
| New York | 48 | 4.8% |
| Illinois | 39 | 3.9% |
| North Carolina | 39 | 3.9% |
| Pennsylvania | 39 | 3.9% |
| Virginia | 39 | 3.9% |
| Washington | 37 | 3.7% |
| Other states and territories | 449 | 44.6% |
Location highlight
Complaints in Tennessee were heavily concentrated in Memphis, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 718 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 718 | 71.4% |
| Internet | 187 | 18.6% |
| TV | 59 | 5.9% |
| Radio | 26 | 2.6% |
| Emergency | 12 | 1.2% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
718 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 415 | 57.8% |
| Billing | 107 | 14.9% |
| Availability (including rural call completion) | 65 | 9.1% |
| Equipment | 40 | 5.6% |
| Number Portability (keeping your number if you change providers) | 31 | 4.3% |
| Junk Faxes | 26 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.8% |
| Interference (including signal jammers) | 7 | 1.0% |
| Privacy | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
187 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 42.2% |
| Availability | 59 | 31.6% |
| Interference | 17 | 9.1% |
| Speed | 14 | 7.5% |
| Equipment | 9 | 4.8% |
| Privacy | 9 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 47.5% |
| Billing | 16 | 27.1% |
| Indecency | 6 | 10.2% |
| Interference | 4 | 6.8% |
| Loud Commercials | 4 | 6.8% |
| Equipment | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.