FCC Consumer Complaints – 14 September 2024
Introduction
The Federal Communications Commission recorded 507 consumer complaints on Saturday, 14 September 2024 relating to telecommunications services, complaint volume fell from 1041 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 507
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (174)
- Most reported state/territory
- California (59)
Where the complaints came from
The 507 complaints recorded on 14 September 2024 originated from 340 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 11.6% |
| New York | 49 | 9.7% |
| Texas | 42 | 8.3% |
| Florida | 40 | 7.9% |
| Washington | 35 | 6.9% |
| Pennsylvania | 23 | 4.5% |
| North Carolina | 19 | 3.7% |
| New Jersey | 19 | 3.7% |
| Ohio | 17 | 3.4% |
| Arizona | 16 | 3.2% |
| Other states and territories | 188 | 37.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 340 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 340 | 67.1% |
| Internet | 107 | 21.1% |
| TV | 41 | 8.1% |
| Radio | 8 | 1.6% |
| Emergency | 7 | 1.4% |
| Accessibility | 3 | 0.6% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
340 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 174 | 51.2% |
| Billing | 52 | 15.3% |
| Equipment | 40 | 11.8% |
| Availability (including rural call completion) | 26 | 7.6% |
| Number Portability (keeping your number if you change providers) | 17 | 5.0% |
| Privacy | 10 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.6% |
| Interference (including signal jammers) | 9 | 2.6% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
107 complaints were recorded in this category, representing 21.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 33.6% |
| Availability | 33 | 30.8% |
| Interference | 19 | 17.8% |
| Equipment | 7 | 6.5% |
| Speed | 7 | 6.5% |
| Privacy | 5 | 4.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 41.5% |
| Availability | 10 | 24.4% |
| Indecency | 7 | 17.1% |
| Loud Commercials | 6 | 14.6% |
| Privacy | 1 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 174 complaints relating to unwanted calls were recorded on this date, representing 34.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (771) 208-0588 | 6 | 3.4% |
| (207) 833-4673 | 2 | 1.1% |
| (404) 643-1395 | 2 | 1.1% |
| (202) 428-4986 | 1 | 0.6% |
| (202) 601-8793 | 1 | 0.6% |
| (202) 771-1130 | 1 | 0.6% |
| (202) 771-1161 | 1 | 0.6% |
| (202) 771-1868 | 1 | 0.6% |
| (202) 771-2821 | 1 | 0.6% |
| (202) 977-3980 | 1 | 0.6% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (771) 208-0588 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.