FCC Consumer Complaints – 15 September 2024
Introduction
On Sunday, 15 September 2024, the Federal Communications Commission recorded 379 consumer complaints relating to telecommunications services, this represented a decline from the 507 complaints recorded the day before. Reports were received from 45 states and territories, with Florida recording slightly more complaints than other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 379
- States & territories reporting
- 45
- Most common issue
- Billing (96)
- Most reported state/territory
- Florida (36)
Where the complaints came from
The 379 complaints recorded on 15 September 2024 originated from 306 cities across 45 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 36 | 9.5% |
| California | 30 | 7.9% |
| Texas | 27 | 7.1% |
| New York | 26 | 6.9% |
| North Carolina | 21 | 5.5% |
| Illinois | 20 | 5.3% |
| Georgia | 17 | 4.5% |
| Pennsylvania | 17 | 4.5% |
| Washington | 16 | 4.2% |
| Ohio | 14 | 3.7% |
| Other states and territories | 155 | 40.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 229 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 229 | 60.4% |
| Internet | 96 | 25.3% |
| TV | 36 | 9.5% |
| Radio | 8 | 2.1% |
| Emergency | 7 | 1.8% |
| Request for Dispute Assistance | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
Phone complaints
229 complaints were recorded in this category, representing 60.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 94 | 41.0% |
| Billing | 54 | 23.6% |
| Availability (including rural call completion) | 29 | 12.7% |
| Equipment | 29 | 12.7% |
| Number Portability (keeping your number if you change providers) | 8 | 3.5% |
| Privacy | 7 | 3.1% |
| Interference (including signal jammers) | 5 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 36.5% |
| Billing | 34 | 35.4% |
| Speed | 9 | 9.4% |
| Equipment | 8 | 8.3% |
| Privacy | 6 | 6.3% |
| Interference | 4 | 4.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 33.3% |
| Billing | 7 | 19.4% |
| Indecency | 7 | 19.4% |
| Interference | 5 | 13.9% |
| Loud Commercials | 3 | 8.3% |
| Equipment | 2 | 5.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.