FCC Consumer Complaints – 16 September 2024
Introduction
On Monday, 16 September 2024, 921 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 379 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 921
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (351)
- Most reported state/territory
- California (102)
Where the complaints came from
Reports recorded on 16 September 2024 show 921 complaints originating from 604 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 11.1% |
| Florida | 77 | 8.4% |
| Texas | 70 | 7.6% |
| New York | 62 | 6.7% |
| Illinois | 40 | 4.3% |
| Pennsylvania | 38 | 4.1% |
| Washington | 34 | 3.7% |
| Colorado | 31 | 3.4% |
| North Carolina | 29 | 3.1% |
| Ohio | 28 | 3.0% |
| Other states and territories | 410 | 44.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 651 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 651 | 70.7% |
| Internet | 184 | 20.0% |
| TV | 59 | 6.4% |
| Radio | 15 | 1.6% |
| Emergency | 11 | 1.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
651 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 351 | 53.9% |
| Billing | 116 | 17.8% |
| Availability (including rural call completion) | 67 | 10.3% |
| Equipment | 52 | 8.0% |
| Number Portability (keeping your number if you change providers) | 23 | 3.5% |
| Interference (including signal jammers) | 11 | 1.7% |
| Junk Faxes | 10 | 1.5% |
| Privacy | 10 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
184 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 44.6% |
| Availability | 61 | 33.2% |
| Speed | 15 | 8.2% |
| Interference | 12 | 6.5% |
| Equipment | 8 | 4.3% |
| Privacy | 6 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 45.8% |
| Availability | 19 | 32.2% |
| Interference | 5 | 8.5% |
| Loud Commercials | 3 | 5.1% |
| Equipment | 2 | 3.4% |
| Indecency | 2 | 3.4% |
| Privacy | 1 | 1.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.