FCC Consumer Complaints – 17 September 2024
Introduction
On Tuesday, 17 September 2024, the Federal Communications Commission recorded 1001 consumer complaints relating to telecommunications services, complaint volume increased from 921 complaints the day before. Reports were received from 52 states and territories, with California accounting for the largest number of submissions at 145 complaints. The largest number of complaints related to Unwanted Calls, with 442 complaints.
Key statistics
- Total complaints
- 1001
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (442)
- Most reported state/territory
- California (145)
Where the complaints came from
The 1001 complaints recorded on 17 September 2024 originated from 659 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 14.5% |
| Texas | 63 | 6.3% |
| New York | 62 | 6.2% |
| Florida | 61 | 6.1% |
| Washington | 45 | 4.5% |
| Ohio | 44 | 4.4% |
| North Carolina | 41 | 4.1% |
| Illinois | 35 | 3.5% |
| Georgia | 33 | 3.3% |
| Michigan | 33 | 3.3% |
| Other states and territories | 438 | 43.8% |
Location highlight
Complaints in California were reported across 91 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 739 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 739 | 73.8% |
| Internet | 179 | 17.9% |
| TV | 58 | 5.8% |
| Radio | 14 | 1.4% |
| Emergency | 8 | 0.8% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
739 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 442 | 59.8% |
| Billing | 102 | 13.8% |
| Availability (including rural call completion) | 58 | 7.8% |
| Equipment | 56 | 7.6% |
| Number Portability (keeping your number if you change providers) | 23 | 3.1% |
| Privacy | 19 | 2.6% |
| Interference (including signal jammers) | 16 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.8% |
| Junk Faxes | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
179 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 40.8% |
| Availability | 51 | 28.5% |
| Equipment | 18 | 10.1% |
| Interference | 14 | 7.8% |
| Privacy | 12 | 6.7% |
| Speed | 11 | 6.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 37.9% |
| Availability | 20 | 34.5% |
| Loud Commercials | 5 | 8.6% |
| Indecency | 4 | 6.9% |
| Equipment | 2 | 3.4% |
| Interference | 2 | 3.4% |
| Privacy | 2 | 3.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.