FCC Consumer Complaints – 18 September 2024
Introduction
The Federal Communications Commission recorded 1023 consumer complaints on Wednesday, 18 September 2024 relating to telecommunications services, this represented an increase from the 1001 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1023
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (419)
- Most reported state/territory
- California (113)
Where the complaints came from
Reports recorded on 18 September 2024 show 1023 complaints originating from 678 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.0% |
| Texas | 72 | 7.0% |
| New York | 71 | 6.9% |
| Florida | 69 | 6.7% |
| Illinois | 44 | 4.3% |
| Georgia | 42 | 4.1% |
| Tennessee | 42 | 4.1% |
| North Carolina | 38 | 3.7% |
| Virginia | 35 | 3.4% |
| New Jersey | 34 | 3.3% |
| Other states and territories | 463 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 745 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 745 | 72.8% |
| Internet | 179 | 17.5% |
| TV | 56 | 5.5% |
| Radio | 27 | 2.6% |
| Emergency | 10 | 1.0% |
| Accessibility | 5 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
745 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 419 | 56.2% |
| Billing | 124 | 16.6% |
| Availability (including rural call completion) | 65 | 8.7% |
| Equipment | 48 | 6.4% |
| Number Portability (keeping your number if you change providers) | 25 | 3.4% |
| Privacy | 24 | 3.2% |
| Junk Faxes | 20 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 41.3% |
| Availability | 54 | 30.2% |
| Speed | 16 | 8.9% |
| Interference | 13 | 7.3% |
| Equipment | 12 | 6.7% |
| Privacy | 10 | 5.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 37.5% |
| Availability | 13 | 23.2% |
| Loud Commercials | 6 | 10.7% |
| Equipment | 5 | 8.9% |
| Indecency | 4 | 7.1% |
| Interference | 3 | 5.4% |
| Privacy | 2 | 3.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.