FCC Consumer Complaints – 19 September 2024
Introduction
On Thursday, 19 September 2024, the Federal Communications Commission recorded 971 consumer complaints relating to telecommunications services, this was lower than the 1023 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 435 complaints recorded.
Key statistics
- Total complaints
- 971
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (435)
- Most reported state/territory
- California (103)
Where the complaints came from
Reports recorded on 19 September 2024 show 971 complaints originating from 653 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 10.6% |
| Texas | 93 | 9.6% |
| Florida | 87 | 9.0% |
| New York | 55 | 5.7% |
| New Jersey | 40 | 4.1% |
| Illinois | 36 | 3.7% |
| Ohio | 36 | 3.7% |
| Pennsylvania | 34 | 3.5% |
| Michigan | 31 | 3.2% |
| Georgia | 30 | 3.1% |
| Other states and territories | 426 | 43.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 718 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 718 | 73.9% |
| Internet | 169 | 17.4% |
| TV | 44 | 4.5% |
| Radio | 26 | 2.7% |
| Emergency | 7 | 0.7% |
| Accessibility | 6 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
718 complaints were recorded in this category, representing 73.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 435 | 60.6% |
| Billing | 107 | 14.9% |
| Availability (including rural call completion) | 57 | 7.9% |
| Equipment | 47 | 6.5% |
| Number Portability (keeping your number if you change providers) | 20 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Junk Faxes | 14 | 1.9% |
| Interference (including signal jammers) | 13 | 1.8% |
| Privacy | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
169 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 42.0% |
| Availability | 44 | 26.0% |
| Equipment | 17 | 10.1% |
| Speed | 16 | 9.5% |
| Interference | 11 | 6.5% |
| Privacy | 10 | 5.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.9% |
| Availability | 6 | 13.6% |
| Equipment | 6 | 13.6% |
| Interference | 6 | 13.6% |
| Indecency | 4 | 9.1% |
| Loud Commercials | 2 | 4.5% |
| Privacy | 1 | 2.3% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.