FCC Consumer Complaints – 22 September 2024
Introduction
The Federal Communications Commission recorded 369 consumer complaints on Sunday, 22 September 2024 relating to telecommunications services, this was lower than the 549 complaints recorded the previous day. The complaints came from 43 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 369
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- California (57)
Where the complaints came from
The 369 complaints recorded on 22 September 2024 originated from 281 cities across 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 57 | 15.4% |
| Florida | 29 | 7.9% |
| Texas | 29 | 7.9% |
| Virginia | 19 | 5.1% |
| New York | 17 | 4.6% |
| North Carolina | 16 | 4.3% |
| Arizona | 14 | 3.8% |
| Alabama | 13 | 3.5% |
| Pennsylvania | 12 | 3.3% |
| Colorado | 11 | 3.0% |
| Other states and territories | 152 | 41.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 243 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 243 | 65.9% |
| Internet | 75 | 20.3% |
| TV | 37 | 10.0% |
| Radio | 12 | 3.3% |
| Emergency | 2 | 0.5% |
Phone complaints
243 complaints were recorded in this category, representing 65.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 46.5% |
| Billing | 40 | 16.5% |
| Availability (including rural call completion) | 31 | 12.8% |
| Equipment | 28 | 11.5% |
| Number Portability (keeping your number if you change providers) | 11 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.9% |
| Interference (including signal jammers) | 6 | 2.5% |
| Privacy | 6 | 2.5% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
75 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 34.7% |
| Availability | 25 | 33.3% |
| Equipment | 8 | 10.7% |
| Speed | 8 | 10.7% |
| Interference | 6 | 8.0% |
| Privacy | 2 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 29.7% |
| Indecency | 9 | 24.3% |
| Loud Commercials | 9 | 24.3% |
| Availability | 6 | 16.2% |
| Equipment | 1 | 2.7% |
| Interference | 1 | 2.7% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.