FCC Consumer Complaints – 23 September 2024
Introduction
The Federal Communications Commission recorded 978 consumer complaints on Monday, 23 September 2024 relating to telecommunications services, this represented an increase from the 369 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 978
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (386)
- Most reported state/territory
- California (108)
Where the complaints came from
A total of 978 complaints were recorded on 23 September 2024, with reports originating from 639 cities in 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 11.0% |
| Florida | 88 | 9.0% |
| New York | 79 | 8.1% |
| Texas | 72 | 7.4% |
| Georgia | 47 | 4.8% |
| Michigan | 47 | 4.8% |
| Washington | 41 | 4.2% |
| Illinois | 35 | 3.6% |
| Pennsylvania | 32 | 3.3% |
| New Jersey | 31 | 3.2% |
| Other states and territories | 398 | 40.7% |
Location highlight
Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 701 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 701 | 71.7% |
| Internet | 197 | 20.1% |
| TV | 55 | 5.6% |
| Radio | 19 | 1.9% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
Phone complaints
701 complaints were recorded in this category, representing 71.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 386 | 55.1% |
| Billing | 106 | 15.1% |
| Availability (including rural call completion) | 62 | 8.8% |
| Equipment | 54 | 7.7% |
| Number Portability (keeping your number if you change providers) | 34 | 4.9% |
| Junk Faxes | 29 | 4.1% |
| Interference (including signal jammers) | 13 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.7% |
| Privacy | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 40.1% |
| Availability | 59 | 29.9% |
| Equipment | 19 | 9.6% |
| Speed | 17 | 8.6% |
| Interference | 15 | 7.6% |
| Privacy | 8 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 25.5% |
| Availability | 12 | 21.8% |
| Indecency | 11 | 20.0% |
| Loud Commercials | 8 | 14.5% |
| Interference | 5 | 9.1% |
| Equipment | 3 | 5.5% |
| Privacy | 2 | 3.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Unwanted calls
There were 386 complaints relating to unwanted calls on this date, representing 39.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 5 | 1.3% |
| (858) 585-4711 | 3 | 0.8% |
| (321) 655-0251 | 2 | 0.5% |
| (620) 315-5582 | 2 | 0.5% |
| (855) 502-9352 | 2 | 0.5% |
| (866) 659-0805 | 2 | 0.5% |
| (202) 607-2836 | 1 | 0.3% |
| (202) 742-4073 | 1 | 0.3% |
| (202) 794-9069 | 1 | 0.3% |
| (202) 970-1424 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 941-1106 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.