FCC Consumer Complaints – 25 September 2024
Introduction
On 25 September 2024, 1002 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1054 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 459 complaints.
Key statistics
- Total complaints
- 1002
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (459)
- Most reported state/territory
- California (127)
Where the complaints came from
The 1002 complaints recorded on 25 September 2024 were submitted from 650 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 127 | 12.7% |
| Texas | 88 | 8.8% |
| Florida | 70 | 7.0% |
| New York | 58 | 5.8% |
| Maryland | 44 | 4.4% |
| North Carolina | 38 | 3.8% |
| Pennsylvania | 38 | 3.8% |
| New Jersey | 36 | 3.6% |
| Ohio | 35 | 3.5% |
| Arizona | 34 | 3.4% |
| Other states and territories | 434 | 43.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 744 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 744 | 74.3% |
| Internet | 180 | 18.0% |
| TV | 48 | 4.8% |
| Radio | 21 | 2.1% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
744 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 459 | 61.7% |
| Billing | 110 | 14.8% |
| Equipment | 51 | 6.9% |
| Availability (including rural call completion) | 43 | 5.8% |
| Number Portability (keeping your number if you change providers) | 36 | 4.8% |
| Interference (including signal jammers) | 12 | 1.6% |
| Privacy | 11 | 1.5% |
| Junk Faxes | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
180 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 38.3% |
| Availability | 54 | 30.0% |
| Speed | 17 | 9.4% |
| Equipment | 16 | 8.9% |
| Interference | 15 | 8.3% |
| Privacy | 9 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
48 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 37.5% |
| Availability | 10 | 20.8% |
| Indecency | 10 | 20.8% |
| Loud Commercials | 4 | 8.3% |
| Privacy | 4 | 8.3% |
| Equipment | 1 | 2.1% |
| Interference | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Unwanted calls
459 complaints relating to unwanted calls were recorded on this date, accounting for 45.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 6 | 1.3% |
| (202) 643-2968 | 3 | 0.7% |
| (216) 306-6700 | 2 | 0.4% |
| (771) 222-8637 | 2 | 0.4% |
| (202) 210-1384 | 1 | 0.2% |
| (202) 571-5580 | 1 | 0.2% |
| (202) 771-2045 | 1 | 0.2% |
| (202) 913-4013 | 1 | 0.2% |
| (202) 953-0393 | 1 | 0.2% |
| (202) 998-1875 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.