FCC Consumer Complaints – 26 September 2024
Introduction
A total of 1058 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 26 September 2024, this represented an increase from the 1002 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 526 complaints.
Key statistics
- Total complaints
- 1058
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (526)
- Most reported state/territory
- California (123)
Where the complaints came from
The 1058 complaints recorded on 26 September 2024 originated from 711 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 11.6% |
| Texas | 90 | 8.5% |
| Florida | 77 | 7.3% |
| New York | 63 | 6.0% |
| Illinois | 46 | 4.3% |
| Virginia | 41 | 3.9% |
| Ohio | 39 | 3.7% |
| Pennsylvania | 38 | 3.6% |
| Washington | 37 | 3.5% |
| North Carolina | 36 | 3.4% |
| Other states and territories | 467 | 44.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 824 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 824 | 77.9% |
| Internet | 161 | 15.2% |
| Radio | 34 | 3.2% |
| TV | 33 | 3.1% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
824 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 526 | 63.8% |
| Billing | 95 | 11.5% |
| Availability (including rural call completion) | 71 | 8.6% |
| Equipment | 55 | 6.7% |
| Number Portability (keeping your number if you change providers) | 37 | 4.5% |
| Junk Faxes | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.2% |
| Interference (including signal jammers) | 9 | 1.1% |
| Privacy | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 39.1% |
| Availability | 46 | 28.6% |
| Speed | 18 | 11.2% |
| Equipment | 13 | 8.1% |
| Interference | 13 | 8.1% |
| Privacy | 8 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Radio complaints
34 complaints were recorded in this category, representing 3.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 44.1% |
| Interference | 12 | 35.3% |
| Pirate Radio | 3 | 8.8% |
| Commercials/Promotions | 2 | 5.9% |
| Indecency | 1 | 2.9% |
Availability and Interference were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 30.3% |
| Availability | 9 | 27.3% |
| Loud Commercials | 5 | 15.2% |
| Equipment | 4 | 12.1% |
| Interference | 3 | 9.1% |
| Indecency | 2 | 6.1% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
A total of 526 complaints relating to unwanted calls were recorded on this date, representing 49.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 406-5590 | 7 | 1.3% |
| (201) 778-2007 | 5 | 1.0% |
| (614) 490-1009 | 2 | 0.4% |
| (818) 206-4100 | 2 | 0.4% |
| (202) 243-9681 | 1 | 0.2% |
| (202) 341-3157 | 1 | 0.2% |
| (202) 771-1188 | 1 | 0.2% |
| (202) 771-1888 | 1 | 0.2% |
| (202) 771-2815 | 1 | 0.2% |
| (202) 782-3405 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 406-5590 | 9 | 1.7% |
| (201) 778-2007 | 5 | 1.0% |
| (866) 659-0805 | 5 | 1.0% |
| (877) 941-1106 | 3 | 0.6% |
| (302) 236-7589 | 2 | 0.4% |
| (443) 302-8507 | 2 | 0.4% |
| (614) 490-1009 | 2 | 0.4% |
| (828) 495-8293 | 2 | 0.4% |
| (202) 243-9681 | 1 | 0.2% |
| (202) 341-3157 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 406-5590 was reported slightly more often than other business contact numbers.
- (877) 406-5590 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.