FCC Consumer Complaints – 27 September 2024
Introduction
The Federal Communications Commission recorded 929 consumer complaints on 27 September 2024 relating to telecommunications services, this was lower than the 1058 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 394 complaints.
Key statistics
- Total complaints
- 929
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (394)
- Most reported state/territory
- California (125)
Where the complaints came from
Across 621 cities in 50 states and territories, a total of 929 complaints were recorded on 27 September 2024. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 13.5% |
| Texas | 89 | 9.6% |
| Florida | 53 | 5.7% |
| Illinois | 45 | 4.8% |
| New York | 44 | 4.7% |
| Arizona | 41 | 4.4% |
| Pennsylvania | 38 | 4.1% |
| Washington | 37 | 4.0% |
| North Carolina | 33 | 3.6% |
| Ohio | 30 | 3.2% |
| Other states and territories | 394 | 42.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 677 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 677 | 72.9% |
| Internet | 168 | 18.1% |
| TV | 48 | 5.2% |
| Radio | 20 | 2.2% |
| Emergency | 8 | 0.9% |
| Accessibility | 7 | 0.8% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
677 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 394 | 58.2% |
| Billing | 88 | 13.0% |
| Availability (including rural call completion) | 66 | 9.7% |
| Equipment | 50 | 7.4% |
| Number Portability (keeping your number if you change providers) | 30 | 4.4% |
| Junk Faxes | 17 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Interference (including signal jammers) | 11 | 1.6% |
| Privacy | 9 | 1.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 18.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 40.5% |
| Availability | 64 | 38.1% |
| Equipment | 12 | 7.1% |
| Interference | 10 | 6.0% |
| Speed | 9 | 5.4% |
| Privacy | 5 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
48 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 35.4% |
| Availability | 11 | 22.9% |
| Loud Commercials | 9 | 18.8% |
| Indecency | 3 | 6.3% |
| Interference | 3 | 6.3% |
| Privacy | 2 | 4.2% |
| Equipment | 1 | 2.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 394 complaints relating to unwanted calls were recorded on this date, representing 42.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 8 | 2.0% |
| (714) 489-3491 | 2 | 0.5% |
| (877) 406-5590 | 2 | 0.5% |
| (202) 571-8856 | 1 | 0.3% |
| (202) 873-1424 | 1 | 0.3% |
| (202) 920-4579 | 1 | 0.3% |
| (202) 972-1746 | 1 | 0.3% |
| (202) 972-5346 | 1 | 0.3% |
| (206) 844-4666 | 1 | 0.3% |
| (208) 823-1604 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.