FCC Consumer Complaints – 28 September 2024
Introduction
The Federal Communications Commission recorded 533 consumer complaints on 28 September 2024 relating to telecommunications services, complaint volume fell from 929 complaints the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 533
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (180)
- Most reported state/territory
- California (63)
Where the complaints came from
Reports recorded on 28 September 2024 show 533 complaints originating from 388 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 11.8% |
| Texas | 40 | 7.5% |
| North Carolina | 39 | 7.3% |
| Florida | 35 | 6.6% |
| New York | 29 | 5.4% |
| Oregon | 25 | 4.7% |
| Illinois | 21 | 3.9% |
| Pennsylvania | 20 | 3.8% |
| Ohio | 19 | 3.6% |
| Michigan | 18 | 3.4% |
| Other states and territories | 224 | 42.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 355 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 355 | 66.6% |
| Internet | 124 | 23.3% |
| TV | 28 | 5.3% |
| Radio | 15 | 2.8% |
| Emergency | 8 | 1.5% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
355 complaints were recorded in this category, representing 66.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 180 | 50.7% |
| Billing | 71 | 20.0% |
| Availability (including rural call completion) | 36 | 10.1% |
| Equipment | 26 | 7.3% |
| Number Portability (keeping your number if you change providers) | 12 | 3.4% |
| Privacy | 12 | 3.4% |
| Interference (including signal jammers) | 9 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
124 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 37.9% |
| Availability | 37 | 29.8% |
| Speed | 14 | 11.3% |
| Equipment | 10 | 8.1% |
| Interference | 8 | 6.5% |
| Privacy | 8 | 6.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.