FCC Consumer Complaints – 29 September 2024
Introduction
A total of 428 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 September 2024, this was lower than the 533 complaints recorded the day before. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 428
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (118)
- Most reported state/territory
- California (45)
Where the complaints came from
A total of 428 complaints were recorded on 29 September 2024, with reports originating from 322 cities in 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 10.5% |
| Texas | 44 | 10.3% |
| Florida | 35 | 8.2% |
| Pennsylvania | 27 | 6.3% |
| New Jersey | 22 | 5.1% |
| Arizona | 20 | 4.7% |
| Michigan | 20 | 4.7% |
| Illinois | 18 | 4.2% |
| New York | 17 | 4.0% |
| Ohio | 17 | 4.0% |
| Other states and territories | 163 | 38.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 249 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 249 | 58.2% |
| Internet | 97 | 22.7% |
| TV | 57 | 13.3% |
| Radio | 17 | 4.0% |
| Emergency | 7 | 1.6% |
| Accessibility | 1 | 0.2% |
Phone complaints
249 complaints were recorded in this category, representing 58.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 118 | 47.4% |
| Billing | 42 | 16.9% |
| Equipment | 26 | 10.4% |
| Availability (including rural call completion) | 23 | 9.2% |
| Number Portability (keeping your number if you change providers) | 21 | 8.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 4.0% |
| Privacy | 5 | 2.0% |
| Interference (including signal jammers) | 4 | 1.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
97 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 47.4% |
| Billing | 20 | 20.6% |
| Equipment | 10 | 10.3% |
| Interference | 9 | 9.3% |
| Speed | 9 | 9.3% |
| Privacy | 3 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 21 | 36.8% |
| Availability | 15 | 26.3% |
| Loud Commercials | 10 | 17.5% |
| Billing | 8 | 14.0% |
| Privacy | 2 | 3.5% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.