FCC Consumer Complaints – 30 September 2024
Introduction
The Federal Communications Commission recorded 1453 consumer complaints on Monday, 30 September 2024 relating to telecommunications services, this represented an increase from the 428 complaints recorded the previous day. The complaints came from 53 states and territories, with California recording the largest share of reports at 186 complaints. Availability (including rural call completion) recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1453
- States & territories reporting
- 53
- Most common issue
- Availability (including rural call completion) (453)
- Most reported state/territory
- California (186)
Where the complaints came from
Reports recorded on 30 September 2024 show 1453 complaints originating from 909 cities across 53 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 186 | 12.8% |
| Texas | 85 | 5.8% |
| New York | 80 | 5.5% |
| Florida | 78 | 5.4% |
| Michigan | 78 | 5.4% |
| Illinois | 74 | 5.1% |
| Ohio | 62 | 4.3% |
| Arizona | 60 | 4.1% |
| Washington | 56 | 3.9% |
| Pennsylvania | 51 | 3.5% |
| Other states and territories | 643 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 1157 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1157 | 79.6% |
| Internet | 215 | 14.8% |
| TV | 59 | 4.1% |
| Radio | 12 | 0.8% |
| Emergency | 8 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1157 complaints were recorded in this category, representing 79.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability (including rural call completion) | 453 | 39.2% |
| Unwanted Calls | 437 | 37.8% |
| Billing | 118 | 10.2% |
| Equipment | 71 | 6.1% |
| Number Portability (keeping your number if you change providers) | 29 | 2.5% |
| Interference (including signal jammers) | 17 | 1.5% |
| Privacy | 13 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.7% |
| Junk Faxes | 6 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
215 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 38.1% |
| Availability | 76 | 35.3% |
| Interference | 21 | 9.8% |
| Speed | 15 | 7.0% |
| Equipment | 14 | 6.5% |
| Privacy | 7 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
59 complaints were recorded in this category, representing 4.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 49.2% |
| Availability | 9 | 15.3% |
| Loud Commercials | 9 | 15.3% |
| Equipment | 4 | 6.8% |
| Interference | 4 | 6.8% |
| Indecency | 3 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.