FCC Consumer Complaints – 1 October 2024
Introduction
A total of 1161 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 1 October 2024, this represented a decline from the 1453 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 484 complaints.
Key statistics
- Total complaints
- 1161
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (484)
- Most reported state/territory
- California (136)
Where the complaints came from
Across 741 cities in 51 states and territories, a total of 1161 complaints were recorded on 1 October 2024. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 136 | 11.7% |
| Florida | 112 | 9.6% |
| Texas | 88 | 7.6% |
| New York | 62 | 5.3% |
| Pennsylvania | 52 | 4.5% |
| North Carolina | 48 | 4.1% |
| Georgia | 42 | 3.6% |
| Illinois | 42 | 3.6% |
| Ohio | 38 | 3.3% |
| Washington | 38 | 3.3% |
| Other states and territories | 503 | 43.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 851 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 851 | 73.3% |
| Internet | 235 | 20.2% |
| TV | 39 | 3.4% |
| Radio | 24 | 2.1% |
| Emergency | 7 | 0.6% |
| Accessibility | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
851 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 484 | 56.9% |
| Availability (including rural call completion) | 123 | 14.5% |
| Billing | 105 | 12.3% |
| Equipment | 57 | 6.7% |
| Number Portability (keeping your number if you change providers) | 32 | 3.8% |
| Interference (including signal jammers) | 17 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 1.8% |
| Privacy | 12 | 1.4% |
| Junk Faxes | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
235 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 38.7% |
| Availability | 85 | 36.2% |
| Interference | 17 | 7.2% |
| Privacy | 17 | 7.2% |
| Speed | 14 | 6.0% |
| Equipment | 11 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 3.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 43.6% |
| Availability | 11 | 28.2% |
| Indecency | 5 | 12.8% |
| Equipment | 2 | 5.1% |
| Loud Commercials | 2 | 5.1% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 484 complaints relating to unwanted calls on this date, representing 41.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 659-0805 | 10 | 2.1% |
| (574) 269-4861 | 6 | 1.2% |
| (614) 818-5363 | 5 | 1.0% |
| (877) 406-5590 | 4 | 0.8% |
| (202) 644-8972 | 3 | 0.6% |
| (877) 941-1106 | 3 | 0.6% |
| (202) 350-0359 | 2 | 0.4% |
| (202) 643-2958 | 2 | 0.4% |
| (866) 659-8498 | 2 | 0.4% |
| (877) 201-5729 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 659-0805 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.