FCC Consumer Complaints – 2 October 2024
Introduction
On Wednesday, 2 October 2024, the Federal Communications Commission recorded 1157 consumer complaints relating to telecommunications services, this was lower than the 1161 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 488 complaints.
Key statistics
- Total complaints
- 1157
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (488)
- Most reported state/territory
- California (120)
Where the complaints came from
On 2 October 2024, the 1157 complaints recorded by the Federal Communications Commission were reported from 719 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 10.4% |
| Texas | 98 | 8.5% |
| Florida | 90 | 7.8% |
| New York | 68 | 5.9% |
| Washington | 63 | 5.4% |
| North Carolina | 62 | 5.4% |
| Virginia | 56 | 4.8% |
| Michigan | 42 | 3.6% |
| Illinois | 38 | 3.3% |
| Ohio | 35 | 3.0% |
| Other states and territories | 485 | 41.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 859 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 859 | 74.2% |
| Internet | 208 | 18.0% |
| TV | 56 | 4.8% |
| Radio | 17 | 1.5% |
| Emergency | 12 | 1.0% |
| Accessibility | 5 | 0.4% |
Phone complaints
859 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 488 | 56.8% |
| Availability (including rural call completion) | 111 | 12.9% |
| Billing | 109 | 12.7% |
| Equipment | 68 | 7.9% |
| Number Portability (keeping your number if you change providers) | 24 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.0% |
| Junk Faxes | 15 | 1.7% |
| Privacy | 15 | 1.7% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 5 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
208 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 90 | 43.3% |
| Billing | 67 | 32.2% |
| Speed | 20 | 9.6% |
| Interference | 12 | 5.8% |
| Equipment | 10 | 4.8% |
| Privacy | 9 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 42.9% |
| Availability | 11 | 19.6% |
| Indecency | 9 | 16.1% |
| Interference | 5 | 8.9% |
| Loud Commercials | 4 | 7.1% |
| Equipment | 2 | 3.6% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
488 complaints relating to unwanted calls were recorded on this date, accounting for 42.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 10 | 2.0% |
| (866) 659-0805 | 7 | 1.4% |
| (651) 383-2807 | 2 | 0.4% |
| (773) 466-7289 | 2 | 0.4% |
| (989) 263-1172 | 2 | 0.4% |
| (202) 427-9554 | 1 | 0.2% |
| (202) 599-4379 | 1 | 0.2% |
| (202) 629-4885 | 1 | 0.2% |
| (202) 771-0864 | 1 | 0.2% |
| (202) 771-0879 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.