FCC Consumer Complaints – 3 October 2024
Introduction
A total of 1018 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 October 2024, this represented a decline from the 1157 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 440 complaints.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (440)
- Most reported state/territory
- California (146)
Where the complaints came from
The 1018 complaints recorded on 3 October 2024 originated from 687 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 14.3% |
| Florida | 82 | 8.1% |
| Texas | 75 | 7.4% |
| New York | 66 | 6.5% |
| Ohio | 41 | 4.0% |
| Georgia | 34 | 3.3% |
| Washington | 34 | 3.3% |
| Pennsylvania | 33 | 3.2% |
| Michigan | 32 | 3.1% |
| Indiana | 30 | 2.9% |
| Other states and territories | 445 | 43.7% |
Location highlight
Complaints in California were reported across 87 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 745 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 745 | 73.2% |
| Internet | 195 | 19.2% |
| TV | 51 | 5.0% |
| Radio | 23 | 2.3% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
745 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 440 | 59.1% |
| Billing | 104 | 14.0% |
| Availability (including rural call completion) | 80 | 10.7% |
| Equipment | 45 | 6.0% |
| Number Portability (keeping your number if you change providers) | 28 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.1% |
| Junk Faxes | 12 | 1.6% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
195 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 42.1% |
| Availability | 61 | 31.3% |
| Equipment | 17 | 8.7% |
| Speed | 16 | 8.2% |
| Interference | 11 | 5.6% |
| Privacy | 8 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
51 complaints were recorded in this category, representing 5.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 16 | 31.4% |
| Billing | 15 | 29.4% |
| Indecency | 9 | 17.6% |
| Loud Commercials | 6 | 11.8% |
| Equipment | 3 | 5.9% |
| Interference | 2 | 3.9% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 440 complaints relating to unwanted calls were recorded on this date, representing 43.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 659-0805 | 5 | 1.1% |
| (866) 659-6972 | 4 | 0.9% |
| (877) 941-1106 | 4 | 0.9% |
| (202) 643-2958 | 3 | 0.7% |
| (402) 205-0991 | 2 | 0.5% |
| (771) 212-5488 | 2 | 0.5% |
| (201) 270-0752 | 1 | 0.2% |
| (202) 217-9089 | 1 | 0.2% |
| (202) 254-3853 | 1 | 0.2% |
| (202) 270-7527 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (866) 659-0805 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.