FCC Consumer Complaints – 4 October 2024
Introduction
A total of 4909 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 4 October 2024, this represented an increase from the 1018 complaints recorded the previous day. Complaints were reported across 53 states and territories, and Texas generated the highest number of submissions with 4022 complaints. Other was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 4909
- States & territories reporting
- 53
- Most common issue
- Other (1036)
- Most reported state/territory
- Texas (4022)
Where the complaints came from
The 4909 complaints recorded on 4 October 2024 were submitted from 959 cities across 53 states and territories. Complaints were less evenly distributed than usual, with Texas accounting for the highest proportion of reports. At the city level, no single location accounted for a notable share of complaints.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 4022 | 81.9% |
| California | 104 | 2.1% |
| Florida | 96 | 2.0% |
| New York | 47 | 1.0% |
| Michigan | 38 | 0.8% |
| Ohio | 37 | 0.8% |
| Virginia | 34 | 0.7% |
| Arizona | 31 | 0.6% |
| Georgia | 30 | 0.6% |
| Illinois | 28 | 0.6% |
| Other states and territories | 442 | 9.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 2425 complaints. This was followed by Emergency, which accounted for 2254 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 2425 | 49.4% |
| Emergency | 2254 | 45.9% |
| Internet | 162 | 3.3% |
| TV | 43 | 0.9% |
| Radio | 19 | 0.4% |
| Accessibility | 6 | 0.1% |
Phone complaints
2425 complaints were recorded in this category, representing 49.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 505 | 20.8% |
| Billing | 96 | 4.0% |
| Availability (including rural call completion) | 70 | 2.9% |
| Equipment | 55 | 2.3% |
| Number Portability (keeping your number if you change providers) | 30 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 13 | 0.5% |
| Interference (including signal jammers) | 11 | 0.5% |
| Junk Faxes | 9 | 0.4% |
| Privacy | 9 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.0% |
Complaints in this category covered a range of issues, including Unwanted Calls, Billing and Availability (including rural call completion).
Emergency complaints
2254 complaints were recorded in this category, representing 45.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Other | 1036 | 46.0% |
| Interference | 620 | 27.5% |
| Phone | 598 | 26.5% |
The largest share of complaints in this category related to Other and Interference, with fewer reports falling into other issue types.
Internet complaints
162 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 37.7% |
| Billing | 57 | 35.2% |
| Interference | 13 | 8.0% |
| Privacy | 13 | 8.0% |
| Equipment | 10 | 6.2% |
| Speed | 8 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 0.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 44.2% |
| Availability | 15 | 34.9% |
| Indecency | 6 | 14.0% |
| Interference | 2 | 4.7% |
| Loud Commercials | 1 | 2.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 505 complaints relating to unwanted calls were recorded on this date, representing 10.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (806) 259-2151 | 18 | 3.6% |
| (877) 941-1106 | 10 | 2.0% |
| (866) 659-6972 | 3 | 0.6% |
| (555) 555-5555 | 2 | 0.4% |
| (571) 543-4538 | 2 | 0.4% |
| (866) 659-0805 | 2 | 0.4% |
| (201) 259-9223 | 1 | 0.2% |
| (201) 527-9141 | 1 | 0.2% |
| (202) 602-0942 | 1 | 0.2% |
| (202) 607-2836 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (806) 259-2151 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.