FCC Consumer Complaints – 5 October 2024
Introduction
The Federal Communications Commission recorded 978 consumer complaints on Saturday, 5 October 2024 relating to telecommunications services, complaint volume fell from 4909 complaints the previous day. Complaints were reported across 48 states and territories, and Texas generated the highest number of submissions with 564 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 978
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (190)
- Most reported state/territory
- Texas (564)
Where the complaints came from
Reports recorded on 5 October 2024 show 978 complaints originating from 464 cities across 48 states and territories. Compared with most days, complaint activity was more concentrated, with Texas contributing the largest share of complaints. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 564 | 57.7% |
| California | 52 | 5.3% |
| New York | 40 | 4.1% |
| Florida | 21 | 2.1% |
| North Carolina | 19 | 1.9% |
| Illinois | 18 | 1.8% |
| Pennsylvania | 17 | 1.7% |
| Washington | 17 | 1.7% |
| Arizona | 16 | 1.6% |
| Virginia | 16 | 1.6% |
| Other states and territories | 198 | 20.2% |
Location highlight
Texas had the widest distribution of complaints, with reports originating from 150 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 547 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 547 | 55.9% |
| Emergency | 296 | 30.3% |
| Internet | 87 | 8.9% |
| TV | 35 | 3.6% |
| Radio | 11 | 1.1% |
| Accessibility | 2 | 0.2% |
Phone complaints
547 complaints were recorded in this category, representing 55.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 190 | 34.7% |
| Billing | 51 | 9.3% |
| Equipment | 29 | 5.3% |
| Availability (including rural call completion) | 24 | 4.4% |
| Number Portability (keeping your number if you change providers) | 14 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Interference (including signal jammers) | 4 | 0.7% |
| Privacy | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Emergency complaints
296 complaints were recorded in this category, representing 30.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Other | 143 | 48.3% |
| Interference | 79 | 26.7% |
| Phone | 74 | 25.0% |
Other and Interference were the main issues reported in this category, while other issues were less common.
Internet complaints
87 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 40.2% |
| Availability | 32 | 36.8% |
| Equipment | 7 | 8.0% |
| Interference | 6 | 6.9% |
| Privacy | 4 | 4.6% |
| Speed | 3 | 3.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 3.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 14 | 40.0% |
| Loud Commercials | 8 | 22.9% |
| Billing | 6 | 17.1% |
| Availability | 5 | 14.3% |
| Equipment | 1 | 2.9% |
| Interference | 1 | 2.9% |
Indecency and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 190 complaints relating to unwanted calls were recorded on this date, representing 19.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 5 | 2.6% |
| (806) 259-2151 | 3 | 1.6% |
| (202) 350-0359 | 2 | 1.1% |
| (202) 796-1781 | 2 | 1.1% |
| (281) 941-5836 | 2 | 1.1% |
| (617) 469-2300 | 2 | 1.1% |
| (202) 350-2051 | 1 | 0.5% |
| (202) 643-2901 | 1 | 0.5% |
| (202) 643-2936 | 1 | 0.5% |
| (202) 717-9085 | 1 | 0.5% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.