FCC Consumer Complaints – 6 October 2024
Introduction
A total of 537 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 October 2024, complaint volume fell from 978 complaints the day before. Complaints were reported across 44 states and territories, and Texas generated the highest number of submissions with 204 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 537
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (115)
- Most reported state/territory
- Texas (204)
Where the complaints came from
On 6 October 2024, the 537 complaints recorded by the Federal Communications Commission were reported from 346 cities across 44 states and territories. Compared with most days, complaint activity was more concentrated, with Texas contributing the largest share of complaints. While complaints were reported across multiple cities, no individual location accounted for a significant share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 204 | 38.0% |
| California | 46 | 8.6% |
| North Carolina | 21 | 3.9% |
| New York | 21 | 3.9% |
| Florida | 17 | 3.2% |
| Illinois | 17 | 3.2% |
| Oregon | 16 | 3.0% |
| Pennsylvania | 15 | 2.8% |
| Washington | 15 | 2.8% |
| Arizona | 14 | 2.6% |
| Other states and territories | 151 | 28.1% |
Location highlight
Complaints in Texas were reported across 94 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 322 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 322 | 60.0% |
| Emergency | 96 | 17.9% |
| Internet | 69 | 12.8% |
| TV | 35 | 6.5% |
| Radio | 12 | 2.2% |
| Accessibility | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
322 complaints were recorded in this category, representing 60.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 115 | 35.7% |
| Billing | 41 | 12.7% |
| Availability (including rural call completion) | 33 | 10.2% |
| Equipment | 32 | 9.9% |
| Number Portability (keeping your number if you change providers) | 9 | 2.8% |
| Privacy | 7 | 2.2% |
| Interference (including signal jammers) | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Emergency complaints
96 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Other | 46 | 47.9% |
| Interference | 29 | 30.2% |
| Phone | 21 | 21.9% |
Other and Interference were the main issues reported in this category, while other issues were less common.
Internet complaints
69 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 33.3% |
| Availability | 19 | 27.5% |
| Speed | 10 | 14.5% |
| Privacy | 7 | 10.1% |
| Equipment | 5 | 7.2% |
| Interference | 5 | 7.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
35 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 28.6% |
| Billing | 10 | 28.6% |
| Loud Commercials | 6 | 17.1% |
| Equipment | 3 | 8.6% |
| Indecency | 3 | 8.6% |
| Privacy | 2 | 5.7% |
| Interference | 1 | 2.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.