FCC Consumer Complaints – 7 October 2024
Introduction
The Federal Communications Commission recorded 1023 consumer complaints on Monday, 7 October 2024 relating to telecommunications services, complaint volume increased from 537 complaints the previous day. The complaints came from 51 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 1023
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (377)
- Most reported state/territory
- Texas (138)
Where the complaints came from
Reports recorded on 7 October 2024 show 1023 complaints originating from 636 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 138 | 13.5% |
| California | 108 | 10.6% |
| New York | 73 | 7.1% |
| Florida | 64 | 6.3% |
| Washington | 46 | 4.5% |
| Virginia | 38 | 3.7% |
| New Jersey | 37 | 3.6% |
| Georgia | 35 | 3.4% |
| Pennsylvania | 33 | 3.2% |
| Illinois | 30 | 2.9% |
| Other states and territories | 421 | 41.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 741 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 741 | 72.4% |
| Internet | 180 | 17.6% |
| TV | 48 | 4.7% |
| Emergency | 34 | 3.3% |
| Radio | 15 | 1.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
741 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 377 | 50.9% |
| Billing | 113 | 15.2% |
| Availability (including rural call completion) | 79 | 10.7% |
| Equipment | 53 | 7.2% |
| Number Portability (keeping your number if you change providers) | 33 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.3% |
| Junk Faxes | 16 | 2.2% |
| Privacy | 11 | 1.5% |
| Interference (including signal jammers) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
180 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 45.6% |
| Availability | 53 | 29.4% |
| Interference | 17 | 9.4% |
| Speed | 12 | 6.7% |
| Equipment | 11 | 6.1% |
| Privacy | 5 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
48 complaints were recorded in this category, representing 4.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 31.3% |
| Availability | 13 | 27.1% |
| Indecency | 10 | 20.8% |
| Loud Commercials | 4 | 8.3% |
| Equipment | 3 | 6.3% |
| Interference | 2 | 4.2% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Emergency complaints
34 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Other | 16 | 47.1% |
| Phone | 10 | 29.4% |
| Interference | 5 | 14.7% |
| Tower | 3 | 8.8% |
Other and Phone were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.