FCC Consumer Complaints – 8 October 2024
Introduction
A total of 1084 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 8 October 2024, complaint volume increased from 1023 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 474 complaints recorded.
Key statistics
- Total complaints
- 1084
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (474)
- Most reported state/territory
- California (130)
Where the complaints came from
The 1084 complaints recorded on 8 October 2024 originated from 719 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 130 | 12.0% |
| Texas | 109 | 10.1% |
| New York | 67 | 6.2% |
| Florida | 53 | 4.9% |
| Washington | 46 | 4.2% |
| North Carolina | 45 | 4.2% |
| Colorado | 38 | 3.5% |
| Pennsylvania | 38 | 3.5% |
| Virginia | 38 | 3.5% |
| Illinois | 36 | 3.3% |
| Other states and territories | 483 | 44.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 815 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 815 | 75.2% |
| Internet | 191 | 17.6% |
| TV | 47 | 4.3% |
| Emergency | 17 | 1.6% |
| Radio | 10 | 0.9% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
815 complaints were recorded in this category, representing 75.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 474 | 58.2% |
| Billing | 110 | 13.5% |
| Availability (including rural call completion) | 82 | 10.1% |
| Equipment | 75 | 9.2% |
| Number Portability (keeping your number if you change providers) | 23 | 2.8% |
| Privacy | 12 | 1.5% |
| Junk Faxes | 11 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
191 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 37.2% |
| Billing | 67 | 35.1% |
| Interference | 21 | 11.0% |
| Equipment | 14 | 7.3% |
| Speed | 11 | 5.8% |
| Privacy | 7 | 3.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 48.9% |
| Availability | 10 | 21.3% |
| Indecency | 7 | 14.9% |
| Equipment | 3 | 6.4% |
| Interference | 2 | 4.3% |
| Loud Commercials | 2 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
474 complaints relating to unwanted calls were recorded on this date, accounting for 43.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 22 | 4.6% |
| (866) 659-0805 | 4 | 0.8% |
| (866) 659-6972 | 3 | 0.6% |
| (223) 308-3370 | 2 | 0.4% |
| (331) 248-9151 | 2 | 0.4% |
| (401) 271-6354 | 2 | 0.4% |
| (423) 726-7841 | 2 | 0.4% |
| (202) 491-0554 | 1 | 0.2% |
| (202) 771-8732 | 1 | 0.2% |
| (202) 839-5924 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.