FCC Consumer Complaints – 9 October 2024
Introduction
A total of 1031 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 9 October 2024, this was lower than the 1084 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 405 complaints recorded.
Key statistics
- Total complaints
- 1031
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (405)
- Most reported state/territory
- California (144)
Where the complaints came from
The 1031 complaints recorded on 9 October 2024 were submitted from 682 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 144 | 14.0% |
| Texas | 90 | 8.7% |
| Florida | 58 | 5.6% |
| New York | 56 | 5.4% |
| Pennsylvania | 47 | 4.6% |
| Michigan | 46 | 4.5% |
| Illinois | 42 | 4.1% |
| Ohio | 35 | 3.4% |
| South Carolina | 31 | 3.0% |
| North Carolina | 30 | 2.9% |
| Other states and territories | 452 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 717 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 717 | 69.5% |
| Internet | 181 | 17.6% |
| TV | 97 | 9.4% |
| Radio | 16 | 1.6% |
| Emergency | 13 | 1.3% |
| Accessibility | 4 | 0.4% |
| Request for Dispute Assistance | 3 | 0.3% |
Phone complaints
717 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 405 | 56.5% |
| Billing | 114 | 15.9% |
| Availability (including rural call completion) | 66 | 9.2% |
| Equipment | 41 | 5.7% |
| Junk Faxes | 21 | 2.9% |
| Number Portability (keeping your number if you change providers) | 17 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.2% |
| Privacy | 12 | 1.7% |
| Interference (including signal jammers) | 8 | 1.1% |
| Rural Call Completion | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 71 | 39.2% |
| Billing | 59 | 32.6% |
| Equipment | 18 | 9.9% |
| Speed | 18 | 9.9% |
| Interference | 14 | 7.7% |
| Privacy | 1 | 0.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
97 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 37 | 38.1% |
| Availability | 19 | 19.6% |
| Billing | 18 | 18.6% |
| Loud Commercials | 12 | 12.4% |
| Equipment | 5 | 5.2% |
| Interference | 4 | 4.1% |
| Privacy | 1 | 1.0% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
Unwanted calls
There were 405 complaints relating to unwanted calls on this date, representing 39.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 6 | 1.5% |
| (866) 659-0805 | 3 | 0.7% |
| (866) 918-1918 | 3 | 0.7% |
| (531) 242-9276 | 2 | 0.5% |
| (971) 231-3096 | 2 | 0.5% |
| (202) 524-3853 | 1 | 0.2% |
| (202) 771-2802 | 1 | 0.2% |
| (202) 970-8864 | 1 | 0.2% |
| (202) 987-5546 | 1 | 0.2% |
| (206) 698-7241 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.