FCC Consumer Complaints – 10 October 2024
Introduction
The Federal Communications Commission recorded 1132 consumer complaints on 10 October 2024 relating to telecommunications services, complaint volume increased from 1031 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 507 complaints.
Key statistics
- Total complaints
- 1132
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (507)
- Most reported state/territory
- California (133)
Where the complaints came from
The 1132 complaints recorded on 10 October 2024 originated from 707 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 11.7% |
| Texas | 102 | 9.0% |
| Washington | 68 | 6.0% |
| Pennsylvania | 58 | 5.1% |
| New York | 51 | 4.5% |
| Michigan | 46 | 4.1% |
| Georgia | 45 | 4.0% |
| Illinois | 44 | 3.9% |
| Florida | 43 | 3.8% |
| North Carolina | 43 | 3.8% |
| Other states and territories | 499 | 44.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 801 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 801 | 70.8% |
| Internet | 216 | 19.1% |
| TV | 89 | 7.9% |
| Radio | 16 | 1.4% |
| Emergency | 7 | 0.6% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
801 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 507 | 63.3% |
| Billing | 116 | 14.5% |
| Availability (including rural call completion) | 63 | 7.9% |
| Equipment | 45 | 5.6% |
| Number Portability (keeping your number if you change providers) | 18 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.1% |
| Junk Faxes | 14 | 1.7% |
| Privacy | 11 | 1.4% |
| Interference (including signal jammers) | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
216 complaints were recorded in this category, representing 19.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 87 | 40.3% |
| Billing | 82 | 38.0% |
| Speed | 13 | 6.0% |
| Privacy | 12 | 5.6% |
| Equipment | 11 | 5.1% |
| Interference | 11 | 5.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
89 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 33 | 37.1% |
| Availability | 23 | 25.8% |
| Billing | 14 | 15.7% |
| Interference | 8 | 9.0% |
| Loud Commercials | 8 | 9.0% |
| Equipment | 2 | 2.2% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
507 complaints relating to unwanted calls were recorded on this date, accounting for 44.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 12 | 2.4% |
| (866) 659-6972 | 4 | 0.8% |
| (413) 613-1023 | 2 | 0.4% |
| (570) 212-0028 | 2 | 0.4% |
| (800) 210-7542 | 2 | 0.4% |
| (833) 237-1675 | 2 | 0.4% |
| (833) 599-7917 | 2 | 0.4% |
| (866) 659-0805 | 2 | 0.4% |
| (201) 285-3347 | 1 | 0.2% |
| (202) 301-7992 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.