FCC Consumer Complaints – 11 October 2024
Introduction
On 11 October 2024, the Federal Communications Commission recorded 1181 consumer complaints relating to telecommunications services, this represented an increase from the 1132 complaints recorded the previous day. Complaints were reported across 51 states and territories, with South Carolina slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 1181
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (455)
- Most reported state/territory
- South Carolina (155)
Where the complaints came from
The 1181 complaints recorded on 11 October 2024 were submitted from 723 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| South Carolina | 155 | 13.1% |
| California | 123 | 10.4% |
| Texas | 91 | 7.7% |
| New York | 70 | 5.9% |
| Washington | 62 | 5.2% |
| Florida | 57 | 4.8% |
| Georgia | 45 | 3.8% |
| North Carolina | 43 | 3.6% |
| Pennsylvania | 43 | 3.6% |
| Virginia | 38 | 3.2% |
| Other states and territories | 454 | 38.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 721 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 721 | 61.0% |
| Internet | 329 | 27.9% |
| TV | 110 | 9.3% |
| Radio | 11 | 0.9% |
| Emergency | 6 | 0.5% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
721 complaints were recorded in this category, representing 61.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 455 | 63.1% |
| Billing | 108 | 15.0% |
| Availability (including rural call completion) | 56 | 7.8% |
| Equipment | 42 | 5.8% |
| Number Portability (keeping your number if you change providers) | 18 | 2.5% |
| Junk Faxes | 11 | 1.5% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.2% |
| Interference (including signal jammers) | 8 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
329 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 211 | 64.1% |
| Billing | 65 | 19.8% |
| Speed | 20 | 6.1% |
| Equipment | 15 | 4.6% |
| Interference | 13 | 4.0% |
| Privacy | 5 | 1.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
110 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 58 | 52.7% |
| Availability | 26 | 23.6% |
| Billing | 9 | 8.2% |
| Interference | 8 | 7.3% |
| Loud Commercials | 7 | 6.4% |
| Equipment | 2 | 1.8% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 455 complaints relating to unwanted calls on this date, representing 38.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 12 | 2.6% |
| (866) 659-0805 | 6 | 1.3% |
| (866) 918-1918 | 4 | 0.9% |
| (202) 602-0942 | 3 | 0.7% |
| (877) 941-1030 | 3 | 0.7% |
| (414) 212-5429 | 2 | 0.4% |
| (201) 639-2698 | 1 | 0.2% |
| (202) 695-8748 | 1 | 0.2% |
| (202) 768-8241 | 1 | 0.2% |
| (202) 771-2765 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.