FCC Consumer Complaints – 12 October 2024
Introduction
The Federal Communications Commission recorded 670 consumer complaints on Saturday, 12 October 2024 relating to telecommunications services, this represented a decline from the 1181 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 670
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (242)
- Most reported state/territory
- California (85)
Where the complaints came from
The 670 complaints recorded on 12 October 2024 originated from 431 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 12.7% |
| South Carolina | 59 | 8.8% |
| Washington | 51 | 7.6% |
| Texas | 49 | 7.3% |
| Florida | 44 | 6.6% |
| New York | 41 | 6.1% |
| North Carolina | 35 | 5.2% |
| Georgia | 32 | 4.8% |
| Arizona | 26 | 3.9% |
| Michigan | 21 | 3.1% |
| Other states and territories | 227 | 33.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 406 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 406 | 60.6% |
| Internet | 189 | 28.2% |
| TV | 50 | 7.5% |
| Radio | 11 | 1.6% |
| Emergency | 10 | 1.5% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
406 complaints were recorded in this category, representing 60.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 242 | 59.6% |
| Billing | 67 | 16.5% |
| Equipment | 32 | 7.9% |
| Availability (including rural call completion) | 29 | 7.1% |
| Number Portability (keeping your number if you change providers) | 14 | 3.4% |
| Privacy | 7 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.5% |
| Interference (including signal jammers) | 5 | 1.2% |
| Junk Faxes | 2 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
189 complaints were recorded in this category, representing 28.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 90 | 47.6% |
| Billing | 54 | 28.6% |
| Speed | 19 | 10.1% |
| Equipment | 11 | 5.8% |
| Interference | 10 | 5.3% |
| Privacy | 5 | 2.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 24 | 48.0% |
| Billing | 9 | 18.0% |
| Availability | 8 | 16.0% |
| Loud Commercials | 3 | 6.0% |
| Privacy | 3 | 6.0% |
| Interference | 2 | 4.0% |
| Equipment | 1 | 2.0% |
Indecency and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 242 complaints relating to unwanted calls were recorded on this date, representing 36.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 10 | 4.1% |
| (414) 212-5840 | 2 | 0.8% |
| (201) 450-9555 | 1 | 0.4% |
| (201) 560-4901 | 1 | 0.4% |
| (202) 571-8856 | 1 | 0.4% |
| (202) 771-0322 | 1 | 0.4% |
| (202) 982-1549 | 1 | 0.4% |
| (210) 776-3523 | 1 | 0.4% |
| (212) 540-3966 | 1 | 0.4% |
| (213) 458-8785 | 1 | 0.4% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.