FCC Consumer Complaints – 13 October 2024
Introduction
The Federal Communications Commission recorded 460 consumer complaints on 13 October 2024 relating to telecommunications services, this represented a decline from the 670 complaints recorded the day before. Complaints were reported across 46 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 460
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (136)
- Most reported state/territory
- Florida (44)
Where the complaints came from
On 13 October 2024, the 460 complaints recorded by the Federal Communications Commission were reported from 344 cities across 46 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 44 | 9.6% |
| California | 40 | 8.7% |
| Washington | 37 | 8.0% |
| New York | 30 | 6.5% |
| Michigan | 28 | 6.1% |
| Texas | 27 | 5.9% |
| Georgia | 25 | 5.4% |
| South Carolina | 23 | 5.0% |
| Pennsylvania | 19 | 4.1% |
| New Jersey | 18 | 3.9% |
| Other states and territories | 169 | 36.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 260 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 260 | 56.5% |
| Internet | 115 | 25.0% |
| TV | 61 | 13.3% |
| Radio | 16 | 3.5% |
| Emergency | 7 | 1.5% |
| Accessibility | 1 | 0.2% |
Phone complaints
260 complaints were recorded in this category, representing 56.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 136 | 52.3% |
| Billing | 48 | 18.5% |
| Equipment | 28 | 10.8% |
| Number Portability (keeping your number if you change providers) | 18 | 6.9% |
| Availability (including rural call completion) | 17 | 6.5% |
| Interference (including signal jammers) | 7 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Privacy | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Number Portability (keeping your number if you change providers).
Internet complaints
115 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 53.0% |
| Billing | 26 | 22.6% |
| Interference | 10 | 8.7% |
| Speed | 8 | 7.0% |
| Equipment | 5 | 4.3% |
| Privacy | 5 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
61 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 22 | 36.1% |
| Availability | 13 | 21.3% |
| Loud Commercials | 13 | 21.3% |
| Billing | 9 | 14.8% |
| Interference | 2 | 3.3% |
The remaining complaints in this category were spread across several issues, including Indecency, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.