FCC Consumer Complaints – 14 October 2024
Introduction
On 14 October 2024, the Federal Communications Commission recorded 963 consumer complaints relating to telecommunications services, this was higher than the 460 complaints recorded the previous day. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 374 complaints.
Key statistics
- Total complaints
- 963
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (374)
- Most reported state/territory
- Texas (111)
Where the complaints came from
On 14 October 2024, the 963 complaints recorded by the Federal Communications Commission were reported from 629 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 111 | 11.5% |
| California | 95 | 9.9% |
| Florida | 81 | 8.4% |
| New York | 50 | 5.2% |
| Washington | 48 | 5.0% |
| Georgia | 41 | 4.3% |
| Michigan | 37 | 3.8% |
| Pennsylvania | 37 | 3.8% |
| Illinois | 35 | 3.6% |
| South Carolina | 33 | 3.4% |
| Other states and territories | 395 | 41.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 638 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 638 | 66.3% |
| Internet | 226 | 23.5% |
| TV | 67 | 7.0% |
| Radio | 23 | 2.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
638 complaints were recorded in this category, representing 66.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 374 | 58.6% |
| Billing | 100 | 15.7% |
| Availability (including rural call completion) | 55 | 8.6% |
| Equipment | 49 | 7.7% |
| Number Portability (keeping your number if you change providers) | 15 | 2.4% |
| Interference (including signal jammers) | 12 | 1.9% |
| Junk Faxes | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Privacy | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
226 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 109 | 48.2% |
| Billing | 60 | 26.5% |
| Interference | 21 | 9.3% |
| Speed | 17 | 7.5% |
| Equipment | 14 | 6.2% |
| Privacy | 5 | 2.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
67 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 29 | 43.3% |
| Billing | 14 | 20.9% |
| Availability | 13 | 19.4% |
| Loud Commercials | 4 | 6.0% |
| Equipment | 3 | 4.5% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.