FCC Consumer Complaints – 15 October 2024
Introduction
On 15 October 2024, 1216 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 963 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 614 complaints.
Key statistics
- Total complaints
- 1216
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (614)
- Most reported state/territory
- California (141)
Where the complaints came from
On 15 October 2024, the 1216 complaints recorded by the Federal Communications Commission were reported from 725 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Washington, where Seattle accounted for 56 of the 75 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 141 | 11.6% |
| Texas | 130 | 10.7% |
| New York | 79 | 6.5% |
| Washington | 75 | 6.2% |
| Florida | 72 | 5.9% |
| Georgia | 46 | 3.8% |
| Arizona | 44 | 3.6% |
| North Carolina | 38 | 3.1% |
| Pennsylvania | 38 | 3.1% |
| Ohio | 36 | 3.0% |
| Other states and territories | 516 | 42.4% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 888 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 888 | 73.0% |
| Internet | 228 | 18.8% |
| TV | 74 | 6.1% |
| Radio | 18 | 1.5% |
| Accessibility | 4 | 0.3% |
| Emergency | 4 | 0.3% |
Phone complaints
888 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 614 | 69.1% |
| Billing | 102 | 11.5% |
| Availability (including rural call completion) | 64 | 7.2% |
| Equipment | 45 | 5.1% |
| Number Portability (keeping your number if you change providers) | 24 | 2.7% |
| Junk Faxes | 16 | 1.8% |
| Privacy | 8 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
228 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 88 | 38.6% |
| Billing | 76 | 33.3% |
| Speed | 20 | 8.8% |
| Interference | 19 | 8.3% |
| Equipment | 17 | 7.5% |
| Privacy | 8 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
74 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 31 | 41.9% |
| Billing | 22 | 29.7% |
| Availability | 13 | 17.6% |
| Loud Commercials | 5 | 6.8% |
| Equipment | 1 | 1.4% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 614 complaints relating to unwanted calls on this date, representing 50.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 466-7206 | 5 | 0.8% |
| (202) 602-0768 | 2 | 0.3% |
| (202) 771-1200 | 2 | 0.3% |
| (312) 757-3649 | 2 | 0.3% |
| (414) 212-5429 | 2 | 0.3% |
| (833) 681-6641 | 2 | 0.3% |
| (860) 237-5382 | 2 | 0.3% |
| (202) 372-4362 | 1 | 0.2% |
| (202) 449-3704 | 1 | 0.2% |
| (202) 644-7887 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 659-0805 | 7 | 1.1% |
| (877) 941-0656 | 7 | 1.1% |
| (202) 936-7224 | 2 | 0.3% |
| (213) 463-5686 | 2 | 0.3% |
| (414) 212-5429 | 2 | 0.3% |
| (636) 204-4518 | 2 | 0.3% |
| (866) 659-6972 | 2 | 0.3% |
| (866) 786-0816 | 2 | 0.3% |
| (877) 867-4301 | 2 | 0.3% |
| (877) 941-1106 | 2 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (773) 466-7206 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.