FCC Consumer Complaints – 16 October 2024
Introduction
On 16 October 2024, the Federal Communications Commission recorded 1121 consumer complaints relating to telecommunications services, this represented a decline from the 1216 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 515 complaints.
Key statistics
- Total complaints
- 1121
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (515)
- Most reported state/territory
- California (156)
Where the complaints came from
The 1121 complaints recorded on 16 October 2024 were submitted from 734 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 156 | 13.9% |
| Texas | 92 | 8.2% |
| Florida | 86 | 7.7% |
| New York | 73 | 6.5% |
| New Jersey | 39 | 3.5% |
| Illinois | 38 | 3.4% |
| Pennsylvania | 38 | 3.4% |
| North Carolina | 37 | 3.3% |
| Colorado | 36 | 3.2% |
| Ohio | 33 | 2.9% |
| Other states and territories | 493 | 44.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 814 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 814 | 72.6% |
| Internet | 215 | 19.2% |
| TV | 67 | 6.0% |
| Radio | 21 | 1.9% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
Phone complaints
814 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 515 | 63.3% |
| Billing | 111 | 13.6% |
| Equipment | 64 | 7.9% |
| Availability (including rural call completion) | 53 | 6.5% |
| Number Portability (keeping your number if you change providers) | 27 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Interference (including signal jammers) | 12 | 1.5% |
| Privacy | 9 | 1.1% |
| Junk Faxes | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
215 complaints were recorded in this category, representing 19.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 41.4% |
| Availability | 73 | 34.0% |
| Equipment | 21 | 9.8% |
| Interference | 13 | 6.0% |
| Speed | 12 | 5.6% |
| Privacy | 7 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
67 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 26 | 38.8% |
| Availability | 20 | 29.9% |
| Billing | 13 | 19.4% |
| Loud Commercials | 4 | 6.0% |
| Equipment | 3 | 4.5% |
| Interference | 1 | 1.5% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
515 complaints relating to unwanted calls were recorded on this date, accounting for 45.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-0656 | 11 | 2.1% |
| (866) 659-0805 | 5 | 1.0% |
| (262) 982-7225 | 2 | 0.4% |
| (877) 941-1106 | 2 | 0.4% |
| (201) 547-5477 | 1 | 0.2% |
| (202) 599-4379 | 1 | 0.2% |
| (202) 771-2760 | 1 | 0.2% |
| (202) 869-8136 | 1 | 0.2% |
| (202) 967-1875 | 1 | 0.2% |
| (208) 428-6221 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 941-0656 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.