FCC Consumer Complaints – 17 October 2024
Introduction
A total of 1315 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 17 October 2024, this was higher than the 1121 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 580 complaints recorded.
Key statistics
- Total complaints
- 1315
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (580)
- Most reported state/territory
- California (146)
Where the complaints came from
Reports recorded on 17 October 2024 show 1315 complaints originating from 871 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Washington, where Seattle accounted for 37 of the 57 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 11.1% |
| Texas | 101 | 7.7% |
| Florida | 94 | 7.1% |
| New York | 81 | 6.2% |
| Washington | 57 | 4.3% |
| Pennsylvania | 48 | 3.7% |
| Ohio | 47 | 3.6% |
| Georgia | 44 | 3.3% |
| Michigan | 44 | 3.3% |
| North Carolina | 44 | 3.3% |
| Other states and territories | 608 | 46.2% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 931 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 931 | 70.8% |
| Internet | 211 | 16.0% |
| TV | 129 | 9.8% |
| Radio | 34 | 2.6% |
| Emergency | 6 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
931 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 580 | 62.3% |
| Billing | 151 | 16.2% |
| Availability (including rural call completion) | 71 | 7.6% |
| Equipment | 65 | 7.0% |
| Number Portability (keeping your number if you change providers) | 20 | 2.1% |
| Junk Faxes | 17 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.3% |
| Interference (including signal jammers) | 9 | 1.0% |
| Privacy | 6 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
211 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 82 | 38.9% |
| Availability | 75 | 35.5% |
| Speed | 17 | 8.1% |
| Equipment | 16 | 7.6% |
| Privacy | 11 | 5.2% |
| Interference | 10 | 4.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
129 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 65 | 50.4% |
| Billing | 30 | 23.3% |
| Availability | 26 | 20.2% |
| Loud Commercials | 3 | 2.3% |
| Equipment | 2 | 1.6% |
| Interference | 2 | 1.6% |
| Privacy | 1 | 0.8% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Radio complaints
34 complaints were recorded in this category, representing 2.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 44.1% |
| Indecency | 5 | 14.7% |
| Interference | 5 | 14.7% |
| Pirate Radio | 5 | 14.7% |
| Billing | 2 | 5.9% |
| Commercials/Promotions | 2 | 5.9% |
Availability was the most commonly reported issue in this category, while other issues occurred less frequently.
Unwanted calls
There were 580 complaints relating to unwanted calls on this date, representing 44.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 466-7206 | 6 | 1.0% |
| (202) 602-0768 | 4 | 0.7% |
| (614) 963-1273 | 3 | 0.5% |
| (833) 681-6641 | 2 | 0.3% |
| (860) 957-7287 | 2 | 0.3% |
| (201) 680-0603 | 1 | 0.2% |
| (202) 771-0021 | 1 | 0.2% |
| (202) 771-1169 | 1 | 0.2% |
| (202) 771-1867 | 1 | 0.2% |
| (202) 771-2753 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 6 | 1.0% |
| (877) 941-0656 | 4 | 0.7% |
| (614) 963-1273 | 3 | 0.5% |
| (555) 555-5555 | 2 | 0.3% |
| (602) 887-1396 | 2 | 0.3% |
| (775) 405-8958 | 2 | 0.3% |
| (866) 659-0805 | 2 | 0.3% |
| (877) 867-4301 | 2 | 0.3% |
| (202) 456-1111 | 1 | 0.2% |
| (202) 602-0768 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 941-1106 was reported slightly more often than other business contact numbers.
- (773) 466-7206 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.