FCC Consumer Complaints – 19 October 2024
Introduction
On Saturday, 19 October 2024, the Federal Communications Commission recorded 643 consumer complaints relating to telecommunications services, complaint volume fell from 1166 complaints the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 325 complaints.
Key statistics
- Total complaints
- 643
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (325)
- Most reported state/territory
- California (72)
Where the complaints came from
On 19 October 2024, the 643 complaints recorded by the Federal Communications Commission were reported from 438 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Washington, where Seattle accounted for 48 of the 64 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 11.2% |
| Washington | 64 | 10.0% |
| Texas | 46 | 7.2% |
| Florida | 42 | 6.5% |
| North Carolina | 41 | 6.4% |
| New York | 33 | 5.1% |
| Arizona | 26 | 4.0% |
| Pennsylvania | 26 | 4.0% |
| Georgia | 25 | 3.9% |
| Illinois | 25 | 3.9% |
| Other states and territories | 243 | 37.8% |
Location highlight
Seattle accounted for the majority of complaints recorded in Washington.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 467 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 467 | 72.6% |
| Internet | 114 | 17.7% |
| TV | 46 | 7.2% |
| Radio | 12 | 1.9% |
| Accessibility | 3 | 0.5% |
| Emergency | 1 | 0.2% |
Phone complaints
467 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 325 | 69.6% |
| Billing | 50 | 10.7% |
| Availability (including rural call completion) | 35 | 7.5% |
| Equipment | 23 | 4.9% |
| Number Portability (keeping your number if you change providers) | 12 | 2.6% |
| Interference (including signal jammers) | 10 | 2.1% |
| Privacy | 6 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 37.7% |
| Availability | 35 | 30.7% |
| Interference | 13 | 11.4% |
| Speed | 12 | 10.5% |
| Equipment | 6 | 5.3% |
| Privacy | 5 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 22 | 47.8% |
| Availability | 8 | 17.4% |
| Billing | 7 | 15.2% |
| Loud Commercials | 7 | 15.2% |
| Interference | 2 | 4.3% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Unwanted calls
There were 325 complaints relating to unwanted calls on this date, representing 50.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1106 | 5 | 1.5% |
| (815) 296-4498 | 3 | 0.9% |
| (866) 659-0805 | 2 | 0.6% |
| (936) 359-0167 | 2 | 0.6% |
| (202) 792-5078 | 1 | 0.3% |
| (202) 949-0257 | 1 | 0.3% |
| (213) 574-7595 | 1 | 0.3% |
| (216) 369-9821 | 1 | 0.3% |
| (219) 282-9524 | 1 | 0.3% |
| (223) 214-2974 | 1 | 0.3% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (877) 941-1106 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.