FCC Consumer Complaints – 20 October 2024
Introduction
On Sunday, 20 October 2024, the Federal Communications Commission recorded 482 consumer complaints relating to telecommunications services, this represented a decline from the 643 complaints recorded the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 184 complaints.
Key statistics
- Total complaints
- 482
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (184)
- Most reported state/territory
- California (51)
Where the complaints came from
The 482 complaints recorded on 20 October 2024 were submitted from 364 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 10.6% |
| Florida | 43 | 8.9% |
| Texas | 41 | 8.5% |
| Washington | 37 | 7.7% |
| North Carolina | 23 | 4.8% |
| New York | 23 | 4.8% |
| Pennsylvania | 21 | 4.4% |
| Georgia | 19 | 3.9% |
| Ohio | 18 | 3.7% |
| Arizona | 17 | 3.5% |
| Other states and territories | 189 | 39.2% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 337 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 337 | 69.9% |
| Internet | 86 | 17.8% |
| TV | 46 | 9.5% |
| Radio | 11 | 2.3% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
337 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 184 | 54.6% |
| Billing | 58 | 17.2% |
| Equipment | 28 | 8.3% |
| Availability (including rural call completion) | 26 | 7.7% |
| Number Portability (keeping your number if you change providers) | 20 | 5.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.4% |
| Privacy | 6 | 1.8% |
| Interference (including signal jammers) | 4 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
86 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 39.5% |
| Billing | 23 | 26.7% |
| Interference | 13 | 15.1% |
| Equipment | 6 | 7.0% |
| Speed | 6 | 7.0% |
| Privacy | 4 | 4.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 32.6% |
| Indecency | 12 | 26.1% |
| Billing | 9 | 19.6% |
| Loud Commercials | 6 | 13.0% |
| Interference | 3 | 6.5% |
| Equipment | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.