FCC Consumer Complaints – 21 October 2024
Introduction
A total of 1162 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 21 October 2024, this was higher than the 482 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 514 complaints.
Key statistics
- Total complaints
- 1162
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (514)
- Most reported state/territory
- California (137)
Where the complaints came from
A total of 1162 complaints were recorded on 21 October 2024, with reports originating from 734 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 11.8% |
| New York | 104 | 9.0% |
| Texas | 82 | 7.1% |
| Florida | 78 | 6.7% |
| Washington | 50 | 4.3% |
| Pennsylvania | 44 | 3.8% |
| Ohio | 43 | 3.7% |
| Georgia | 40 | 3.4% |
| New Jersey | 40 | 3.4% |
| Colorado | 39 | 3.4% |
| Other states and territories | 505 | 43.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 839 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 839 | 72.2% |
| Internet | 211 | 18.2% |
| TV | 77 | 6.6% |
| Radio | 24 | 2.1% |
| Accessibility | 6 | 0.5% |
| Emergency | 5 | 0.4% |
Phone complaints
839 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 514 | 61.3% |
| Billing | 140 | 16.7% |
| Availability (including rural call completion) | 55 | 6.6% |
| Equipment | 55 | 6.6% |
| Number Portability (keeping your number if you change providers) | 35 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.4% |
| Junk Faxes | 11 | 1.3% |
| Privacy | 8 | 1.0% |
| Interference (including signal jammers) | 6 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
211 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 41.7% |
| Availability | 61 | 28.9% |
| Privacy | 18 | 8.5% |
| Speed | 18 | 8.5% |
| Interference | 16 | 7.6% |
| Equipment | 10 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
77 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 31.2% |
| Availability | 17 | 22.1% |
| Indecency | 16 | 20.8% |
| Interference | 9 | 11.7% |
| Loud Commercials | 5 | 6.5% |
| Equipment | 3 | 3.9% |
| Privacy | 3 | 3.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.