FCC Consumer Complaints – 22 October 2024
Introduction
On Tuesday, 22 October 2024, the Federal Communications Commission recorded 1203 consumer complaints relating to telecommunications services, complaint volume increased from 1162 complaints the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 552 complaints.
Key statistics
- Total complaints
- 1203
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (552)
- Most reported state/territory
- California (139)
Where the complaints came from
Across 761 cities in 52 states and territories, a total of 1203 complaints were recorded on 22 October 2024. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 139 | 11.6% |
| Texas | 103 | 8.6% |
| Florida | 82 | 6.8% |
| New York | 59 | 4.9% |
| Washington | 53 | 4.4% |
| Illinois | 52 | 4.3% |
| New Jersey | 49 | 4.1% |
| Arizona | 42 | 3.5% |
| Ohio | 42 | 3.5% |
| Pennsylvania | 42 | 3.5% |
| Other states and territories | 540 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 873 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 873 | 72.6% |
| Internet | 215 | 17.9% |
| TV | 82 | 6.8% |
| Radio | 20 | 1.7% |
| Accessibility | 8 | 0.7% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
873 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 552 | 63.2% |
| Billing | 129 | 14.8% |
| Availability (including rural call completion) | 57 | 6.5% |
| Equipment | 48 | 5.5% |
| Number Portability (keeping your number if you change providers) | 35 | 4.0% |
| Junk Faxes | 27 | 3.1% |
| Privacy | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.9% |
| Interference (including signal jammers) | 7 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
215 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 88 | 40.9% |
| Availability | 71 | 33.0% |
| Interference | 24 | 11.2% |
| Speed | 16 | 7.4% |
| Equipment | 10 | 4.7% |
| Privacy | 6 | 2.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
82 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 24 | 29.3% |
| Availability | 23 | 28.0% |
| Billing | 21 | 25.6% |
| Loud Commercials | 7 | 8.5% |
| Equipment | 4 | 4.9% |
| Interference | 3 | 3.7% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.