FCC Consumer Complaints – 23 October 2024
Introduction
On Wednesday, 23 October 2024, the Federal Communications Commission recorded 1312 consumer complaints relating to telecommunications services, complaint volume increased from 1203 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 645 complaints.
Key statistics
- Total complaints
- 1312
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (645)
- Most reported state/territory
- California (134)
Where the complaints came from
A total of 1312 complaints were recorded on 23 October 2024, with reports originating from 834 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 134 | 10.2% |
| Texas | 96 | 7.3% |
| Washington | 94 | 7.2% |
| Florida | 87 | 6.6% |
| New York | 72 | 5.5% |
| Pennsylvania | 66 | 5.0% |
| Arizona | 52 | 4.0% |
| Georgia | 51 | 3.9% |
| New Jersey | 46 | 3.5% |
| Michigan | 44 | 3.4% |
| Other states and territories | 570 | 43.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 96 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1005 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1005 | 76.6% |
| Internet | 203 | 15.5% |
| TV | 71 | 5.4% |
| Radio | 17 | 1.3% |
| Accessibility | 8 | 0.6% |
| Emergency | 8 | 0.6% |
Phone complaints
1005 complaints were recorded in this category, representing 76.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 645 | 64.2% |
| Billing | 129 | 12.8% |
| Availability (including rural call completion) | 72 | 7.2% |
| Equipment | 66 | 6.6% |
| Number Portability (keeping your number if you change providers) | 30 | 3.0% |
| Interference (including signal jammers) | 18 | 1.8% |
| Junk Faxes | 17 | 1.7% |
| Privacy | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
203 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 86 | 42.4% |
| Availability | 68 | 33.5% |
| Equipment | 14 | 6.9% |
| Privacy | 12 | 5.9% |
| Speed | 12 | 5.9% |
| Interference | 11 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 33.8% |
| Indecency | 17 | 23.9% |
| Availability | 16 | 22.5% |
| Loud Commercials | 6 | 8.5% |
| Interference | 3 | 4.2% |
| Equipment | 2 | 2.8% |
| Privacy | 2 | 2.8% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.