FCC Consumer Complaints – 24 October 2024
Introduction
On 24 October 2024, the Federal Communications Commission recorded 1254 consumer complaints relating to telecommunications services, complaint volume fell from 1312 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 582 complaints.
Key statistics
- Total complaints
- 1254
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (582)
- Most reported state/territory
- California (129)
Where the complaints came from
Across 783 cities in 52 states and territories, a total of 1254 complaints were recorded on 24 October 2024. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 10.3% |
| Texas | 104 | 8.3% |
| Florida | 82 | 6.5% |
| Washington | 67 | 5.3% |
| New York | 66 | 5.3% |
| Pennsylvania | 61 | 4.9% |
| North Carolina | 51 | 4.1% |
| Michigan | 46 | 3.7% |
| Georgia | 45 | 3.6% |
| Ohio | 45 | 3.6% |
| Other states and territories | 557 | 44.4% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 941 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 941 | 75.0% |
| Internet | 192 | 15.3% |
| TV | 79 | 6.3% |
| Radio | 28 | 2.2% |
| Accessibility | 7 | 0.6% |
| Emergency | 7 | 0.6% |
Phone complaints
941 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 582 | 61.8% |
| Billing | 149 | 15.8% |
| Availability (including rural call completion) | 72 | 7.7% |
| Equipment | 55 | 5.8% |
| Number Portability (keeping your number if you change providers) | 35 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 17 | 1.8% |
| Interference (including signal jammers) | 12 | 1.3% |
| Privacy | 10 | 1.1% |
| Junk Faxes | 7 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
192 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 74 | 38.5% |
| Availability | 58 | 30.2% |
| Interference | 17 | 8.9% |
| Equipment | 16 | 8.3% |
| Speed | 15 | 7.8% |
| Privacy | 12 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
79 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 34.2% |
| Availability | 16 | 20.3% |
| Billing | 15 | 19.0% |
| Loud Commercials | 9 | 11.4% |
| Interference | 7 | 8.9% |
| Equipment | 5 | 6.3% |
The remaining complaints in this category were spread across several issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.