FCC Consumer Complaints – 25 October 2024
Introduction
On Friday, 25 October 2024, 1223 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1254 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 618 complaints.
Key statistics
- Total complaints
- 1223
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (618)
- Most reported state/territory
- California (113)
Where the complaints came from
On 25 October 2024, the 1223 complaints recorded by the Federal Communications Commission were reported from 760 cities across 51 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Nevada, where Las vegas accounted for 21 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 9.2% |
| Florida | 97 | 7.9% |
| Texas | 86 | 7.0% |
| Pennsylvania | 76 | 6.2% |
| New York | 73 | 6.0% |
| Michigan | 64 | 5.2% |
| Washington | 64 | 5.2% |
| Georgia | 40 | 3.3% |
| Illinois | 38 | 3.1% |
| Ohio | 37 | 3.0% |
| Other states and territories | 535 | 43.7% |
Location highlight
Complaints in Nevada were heavily concentrated in Las vegas, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 940 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 940 | 76.9% |
| Internet | 211 | 17.3% |
| TV | 47 | 3.8% |
| Radio | 14 | 1.1% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 3 | 0.2% |
Phone complaints
940 complaints were recorded in this category, representing 76.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 618 | 65.7% |
| Billing | 143 | 15.2% |
| Equipment | 53 | 5.6% |
| Availability (including rural call completion) | 50 | 5.3% |
| Number Portability (keeping your number if you change providers) | 34 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.5% |
| Privacy | 11 | 1.2% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 4 | 0.4% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
211 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 37.0% |
| Availability | 67 | 31.8% |
| Speed | 23 | 10.9% |
| Equipment | 16 | 7.6% |
| Privacy | 16 | 7.6% |
| Interference | 11 | 5.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 3.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 31.9% |
| Availability | 12 | 25.5% |
| Indecency | 8 | 17.0% |
| Loud Commercials | 5 | 10.6% |
| Interference | 4 | 8.5% |
| Equipment | 2 | 4.3% |
| Privacy | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Unwanted calls
618 complaints relating to unwanted calls were recorded on this date, accounting for 50.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (218) 429-5576 | 11 | 1.8% |
| (267) 552-8437 | 8 | 1.3% |
| (270) 238-8125 | 4 | 0.6% |
| (215) 774-8588 | 3 | 0.5% |
| (313) 484-3633 | 3 | 0.5% |
| (773) 466-7206 | 3 | 0.5% |
| (202) 524-3897 | 2 | 0.3% |
| (202) 524-3915 | 2 | 0.3% |
| (239) 936-2530 | 2 | 0.3% |
| (414) 509-1503 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (218) 429-5576 | 16 | 2.6% |
| (267) 552-8437 | 8 | 1.3% |
| (215) 774-8588 | 5 | 0.8% |
| (866) 918-1918 | 5 | 0.8% |
| (270) 238-8125 | 3 | 0.5% |
| (414) 509-1503 | 3 | 0.5% |
| (202) 524-3897 | 2 | 0.3% |
| (313) 484-3633 | 2 | 0.3% |
| (484) 820-2867 | 2 | 0.3% |
| (702) 720-5382 | 2 | 0.3% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (218) 429-5576 stood out as the most frequently reported business contact number.
- (218) 429-5576 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.