FCC Consumer Complaints – 26 October 2024
Introduction
On 26 October 2024, the Federal Communications Commission recorded 675 consumer complaints relating to telecommunications services, this represented a decline from the 1223 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 351 complaints.
Key statistics
- Total complaints
- 675
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (351)
- Most reported state/territory
- California (50)
Where the complaints came from
The 675 complaints recorded on 26 October 2024 originated from 464 cities across 48 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 7.4% |
| Florida | 45 | 6.7% |
| Arizona | 40 | 5.9% |
| Texas | 40 | 5.9% |
| Washington | 40 | 5.9% |
| Colorado | 34 | 5.0% |
| New York | 34 | 5.0% |
| Georgia | 32 | 4.7% |
| Michigan | 31 | 4.6% |
| North Carolina | 25 | 3.7% |
| Other states and territories | 304 | 45.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 509 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 509 | 75.4% |
| Internet | 114 | 16.9% |
| TV | 37 | 5.5% |
| Radio | 7 | 1.0% |
| Emergency | 4 | 0.6% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 2 | 0.3% |
Phone complaints
509 complaints were recorded in this category, representing 75.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 351 | 69.0% |
| Billing | 73 | 14.3% |
| Availability (including rural call completion) | 23 | 4.5% |
| Equipment | 22 | 4.3% |
| Number Portability (keeping your number if you change providers) | 13 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.2% |
| Privacy | 9 | 1.8% |
| Interference (including signal jammers) | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
114 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 44 | 38.6% |
| Billing | 40 | 35.1% |
| Speed | 14 | 12.3% |
| Interference | 8 | 7.0% |
| Privacy | 5 | 4.4% |
| Equipment | 3 | 2.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 24.3% |
| Indecency | 9 | 24.3% |
| Availability | 8 | 21.6% |
| Loud Commercials | 5 | 13.5% |
| Interference | 3 | 8.1% |
| Privacy | 2 | 5.4% |
A broad mix of issues was reported in this category, with Billing, Indecency and Availability among the most common.
Unwanted calls
There were 351 complaints relating to unwanted calls on this date, representing 52% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (602) 857-9662 | 9 | 2.6% |
| (602) 857-9731 | 3 | 0.9% |
| (718) 691-1791 | 3 | 0.9% |
| (205) 666-6134 | 2 | 0.6% |
| (218) 429-5576 | 2 | 0.6% |
| (267) 360-7046 | 2 | 0.6% |
| (410) 803-5160 | 2 | 0.6% |
| (501) 302-1304 | 2 | 0.6% |
| (734) 441-9466 | 2 | 0.6% |
| (833) 681-6641 | 2 | 0.6% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (602) 857-9662 | 5 | 1.4% |
| (218) 429-5576 | 4 | 1.1% |
| (718) 691-1791 | 4 | 1.1% |
| (508) 296-4566 | 3 | 0.9% |
| (602) 857-9731 | 3 | 0.9% |
| (270) 238-8125 | 2 | 0.6% |
| (410) 803-5160 | 2 | 0.6% |
| (734) 441-9466 | 2 | 0.6% |
| (202) 524-3897 | 1 | 0.3% |
| (202) 769-0580 | 1 | 0.3% |
Key patterns
- Political Services accounted for the largest share of unwanted call complaints by service type.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- (602) 857-9662 was reported slightly more often than other business contact numbers.
- (602) 857-9662 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.