FCC Consumer Complaints – 27 October 2024
Introduction
On Sunday, 27 October 2024, 500 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 675 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 500
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (213)
- Most reported state/territory
- California (59)
Where the complaints came from
The 500 complaints recorded on 27 October 2024 were submitted from 366 cities across 42 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 11.8% |
| Florida | 53 | 10.6% |
| Texas | 39 | 7.8% |
| Pennsylvania | 29 | 5.8% |
| New York | 26 | 5.2% |
| Arizona | 25 | 5.0% |
| Michigan | 23 | 4.6% |
| Ohio | 23 | 4.6% |
| North Carolina | 22 | 4.4% |
| New Jersey | 21 | 4.2% |
| Other states and territories | 180 | 36.0% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 357 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 357 | 71.4% |
| Internet | 99 | 19.8% |
| TV | 32 | 6.4% |
| Radio | 7 | 1.4% |
| Emergency | 5 | 1.0% |
Phone complaints
357 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 213 | 59.7% |
| Billing | 67 | 18.8% |
| Availability (including rural call completion) | 22 | 6.2% |
| Equipment | 18 | 5.0% |
| Number Portability (keeping your number if you change providers) | 14 | 3.9% |
| Interference (including signal jammers) | 11 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.4% |
| Privacy | 5 | 1.4% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
99 complaints were recorded in this category, representing 19.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 44.4% |
| Availability | 25 | 25.3% |
| Privacy | 9 | 9.1% |
| Equipment | 8 | 8.1% |
| Speed | 8 | 8.1% |
| Interference | 5 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 34.4% |
| Indecency | 11 | 34.4% |
| Billing | 6 | 18.8% |
| Interference | 2 | 6.3% |
| Loud Commercials | 2 | 6.3% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.