FCC Consumer Complaints – 28 October 2024
Introduction
A total of 1142 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 October 2024, this was higher than the 500 complaints recorded the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 509 complaints.
Key statistics
- Total complaints
- 1142
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (509)
- Most reported state/territory
- California (125)
Where the complaints came from
On 28 October 2024, the 1142 complaints recorded by the Federal Communications Commission were reported from 744 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 10.9% |
| Texas | 90 | 7.9% |
| Florida | 67 | 5.9% |
| New York | 66 | 5.8% |
| Washington | 60 | 5.3% |
| Pennsylvania | 49 | 4.3% |
| Illinois | 46 | 4.0% |
| North Carolina | 45 | 3.9% |
| Virginia | 45 | 3.9% |
| Arizona | 43 | 3.8% |
| Other states and territories | 504 | 44.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 813 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 813 | 71.2% |
| Internet | 204 | 17.9% |
| TV | 94 | 8.2% |
| Radio | 23 | 2.0% |
| Emergency | 7 | 0.6% |
| Accessibility | 1 | 0.1% |
Phone complaints
813 complaints were recorded in this category, representing 71.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 509 | 62.6% |
| Billing | 107 | 13.2% |
| Availability (including rural call completion) | 74 | 9.1% |
| Equipment | 47 | 5.8% |
| Number Portability (keeping your number if you change providers) | 31 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 17 | 2.1% |
| Junk Faxes | 13 | 1.6% |
| Privacy | 8 | 1.0% |
| Interference (including signal jammers) | 7 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
204 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 42.6% |
| Availability | 52 | 25.5% |
| Speed | 24 | 11.8% |
| Equipment | 19 | 9.3% |
| Interference | 14 | 6.9% |
| Privacy | 8 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
94 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 42 | 44.7% |
| Availability | 21 | 22.3% |
| Billing | 16 | 17.0% |
| Interference | 6 | 6.4% |
| Loud Commercials | 5 | 5.3% |
| Equipment | 3 | 3.2% |
| Privacy | 1 | 1.1% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.