FCC Consumer Complaints – 29 October 2024
Introduction
The Federal Communications Commission recorded 1327 consumer complaints on 29 October 2024 relating to telecommunications services, complaint volume increased from 1142 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 674 complaints.
Key statistics
- Total complaints
- 1327
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (674)
- Most reported state/territory
- California (133)
Where the complaints came from
The 1327 complaints recorded on 29 October 2024 originated from 807 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Athens accounted for 21 of the 33 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 10.0% |
| Florida | 117 | 8.8% |
| Texas | 116 | 8.7% |
| Washington | 90 | 6.8% |
| New York | 79 | 6.0% |
| Illinois | 51 | 3.8% |
| Pennsylvania | 49 | 3.7% |
| North Carolina | 45 | 3.4% |
| Maryland | 44 | 3.3% |
| New Jersey | 43 | 3.2% |
| Other states and territories | 560 | 42.2% |
Location highlight
A large share of complaints in Alabama originated from Athens, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 1003 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1003 | 75.6% |
| Internet | 195 | 14.7% |
| TV | 104 | 7.8% |
| Radio | 16 | 1.2% |
| Emergency | 5 | 0.4% |
| Accessibility | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1003 complaints were recorded in this category, representing 75.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 674 | 67.2% |
| Billing | 124 | 12.4% |
| Availability (including rural call completion) | 81 | 8.1% |
| Equipment | 47 | 4.7% |
| Number Portability (keeping your number if you change providers) | 36 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.2% |
| Privacy | 12 | 1.2% |
| Interference (including signal jammers) | 9 | 0.9% |
| Junk Faxes | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
195 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 36.4% |
| Availability | 53 | 27.2% |
| Equipment | 36 | 18.5% |
| Speed | 19 | 9.7% |
| Privacy | 10 | 5.1% |
| Interference | 6 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
104 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 61 | 58.7% |
| Billing | 19 | 18.3% |
| Availability | 13 | 12.5% |
| Interference | 5 | 4.8% |
| Equipment | 3 | 2.9% |
| Loud Commercials | 3 | 2.9% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.