FCC Consumer Complaints – 30 October 2024
Introduction
On 30 October 2024, 1292 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1327 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 658 complaints.
Key statistics
- Total complaints
- 1292
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (658)
- Most reported state/territory
- California (123)
Where the complaints came from
The 1292 complaints recorded on 30 October 2024 originated from 806 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 9.5% |
| Texas | 93 | 7.2% |
| Florida | 86 | 6.7% |
| New York | 79 | 6.1% |
| Pennsylvania | 72 | 5.6% |
| Ohio | 55 | 4.3% |
| Illinois | 54 | 4.2% |
| Michigan | 52 | 4.0% |
| Georgia | 46 | 3.6% |
| Virginia | 46 | 3.6% |
| Other states and territories | 586 | 45.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 940 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 940 | 72.8% |
| Internet | 202 | 15.6% |
| TV | 122 | 9.4% |
| Radio | 23 | 1.8% |
| Emergency | 4 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
940 complaints were recorded in this category, representing 72.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 658 | 70.0% |
| Billing | 95 | 10.1% |
| Availability (including rural call completion) | 78 | 8.3% |
| Equipment | 46 | 4.9% |
| Number Portability (keeping your number if you change providers) | 28 | 3.0% |
| Interference (including signal jammers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Junk Faxes | 8 | 0.9% |
| Privacy | 7 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
202 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 38.6% |
| Availability | 51 | 25.2% |
| Speed | 29 | 14.4% |
| Interference | 18 | 8.9% |
| Privacy | 15 | 7.4% |
| Equipment | 11 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
122 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 74 | 60.7% |
| Billing | 19 | 15.6% |
| Availability | 17 | 13.9% |
| Equipment | 4 | 3.3% |
| Loud Commercials | 4 | 3.3% |
| Interference | 2 | 1.6% |
| Privacy | 2 | 1.6% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
658 complaints relating to unwanted calls were recorded on this date, accounting for 50.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (815) 296-4498 | 5 | 0.8% |
| (607) 417-8458 | 3 | 0.5% |
| (717) 551-6008 | 3 | 0.5% |
| (877) 200-0760 | 3 | 0.5% |
| (201) 277-7380 | 2 | 0.3% |
| (267) 841-7417 | 2 | 0.3% |
| (770) 696-2878 | 2 | 0.3% |
| (877) 941-0656 | 2 | 0.3% |
| (202) 240-1174 | 1 | 0.2% |
| (202) 456-1111 | 1 | 0.2% |
Key patterns
- Political Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (815) 296-4498 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.