FCC Consumer Complaints – 31 October 2024
Introduction
On Thursday, 31 October 2024, the Federal Communications Commission recorded 1133 consumer complaints relating to telecommunications services, this represented a decline from the 1292 complaints recorded the previous day. Reports were received from 54 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 586 complaints.
Key statistics
- Total complaints
- 1133
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (586)
- Most reported state/territory
- California (123)
Where the complaints came from
The 1133 complaints recorded on 31 October 2024 originated from 727 cities across 54 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 45 of the 71 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 123 | 10.9% |
| Texas | 102 | 9.0% |
| Florida | 95 | 8.4% |
| Washington | 71 | 6.3% |
| Pennsylvania | 56 | 4.9% |
| New York | 54 | 4.8% |
| Michigan | 45 | 4.0% |
| Georgia | 41 | 3.6% |
| Arizona | 37 | 3.3% |
| Illinois | 36 | 3.2% |
| Other states and territories | 473 | 41.7% |
Location highlights
- Seattle accounted for the majority of complaints recorded in Washington.
- California had the widest distribution of complaints, with reports originating from 79 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 860 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 860 | 75.9% |
| Internet | 173 | 15.3% |
| TV | 81 | 7.1% |
| Radio | 10 | 0.9% |
| Emergency | 6 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
860 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 586 | 68.1% |
| Billing | 89 | 10.3% |
| Availability (including rural call completion) | 57 | 6.6% |
| Equipment | 45 | 5.2% |
| Number Portability (keeping your number if you change providers) | 29 | 3.4% |
| Privacy | 17 | 2.0% |
| Interference (including signal jammers) | 16 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.3% |
| Junk Faxes | 7 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
173 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 38.7% |
| Billing | 64 | 37.0% |
| Interference | 20 | 11.6% |
| Speed | 10 | 5.8% |
| Equipment | 8 | 4.6% |
| Privacy | 4 | 2.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
81 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 37 | 45.7% |
| Availability | 20 | 24.7% |
| Billing | 17 | 21.0% |
| Equipment | 2 | 2.5% |
| Loud Commercials | 2 | 2.5% |
| Interference | 1 | 1.2% |
| Privacy | 1 | 1.2% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 586 complaints relating to unwanted calls were recorded on this date, representing 51.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 466-7206 | 5 | 0.9% |
| (220) 356-0283 | 2 | 0.3% |
| (725) 227-6866 | 2 | 0.3% |
| (833) 216-0083 | 2 | 0.3% |
| (202) 213-0517 | 1 | 0.2% |
| (202) 524-3195 | 1 | 0.2% |
| (202) 599-4463 | 1 | 0.2% |
| (202) 769-0589 | 1 | 0.2% |
| (202) 771-1171 | 1 | 0.2% |
| (202) 771-1180 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-0656 | 6 | 1.0% |
| (877) 200-0760 | 3 | 0.5% |
| (607) 417-8458 | 2 | 0.3% |
| (725) 227-6866 | 2 | 0.3% |
| (202) 571-8856 | 1 | 0.2% |
| (202) 599-4463 | 1 | 0.2% |
| (202) 788-5021 | 1 | 0.2% |
| (202) 920-0364 | 1 | 0.2% |
| (202) 921-7379 | 1 | 0.2% |
| (203) 423-5393 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (877) 941-0656 stood out as the most frequently reported business contact number.
- (773) 466-7206 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.