FCC Consumer Complaints – 1 November 2024
Introduction
The Federal Communications Commission recorded 1290 consumer complaints on Friday, 1 November 2024 relating to telecommunications services, this represented an increase from the 1133 complaints recorded the previous day. Complaints were reported across 52 states and territories, and California generated the highest number of submissions with 179 complaints. The largest number of complaints related to Unwanted Calls, with 679 complaints.
Key statistics
- Total complaints
- 1290
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (679)
- Most reported state/territory
- California (179)
Where the complaints came from
A total of 1290 complaints were recorded on 1 November 2024, with reports originating from 762 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Washington, where Seattle accounted for 45 of the 74 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 179 | 13.9% |
| Florida | 87 | 6.7% |
| Texas | 75 | 5.8% |
| Washington | 74 | 5.7% |
| New York | 69 | 5.3% |
| Michigan | 68 | 5.3% |
| North Carolina | 59 | 4.6% |
| Pennsylvania | 59 | 4.6% |
| New Jersey | 43 | 3.3% |
| Illinois | 39 | 3.0% |
| Other states and territories | 538 | 41.7% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 977 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 977 | 75.7% |
| Internet | 163 | 12.6% |
| TV | 120 | 9.3% |
| Radio | 15 | 1.2% |
| Emergency | 9 | 0.7% |
| Accessibility | 6 | 0.5% |
Phone complaints
977 complaints were recorded in this category, representing 75.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 679 | 69.5% |
| Billing | 101 | 10.3% |
| Availability (including rural call completion) | 75 | 7.7% |
| Equipment | 54 | 5.5% |
| Number Portability (keeping your number if you change providers) | 33 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.3% |
| Interference (including signal jammers) | 11 | 1.1% |
| Privacy | 6 | 0.6% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
| Junk Faxes | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
163 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 44.2% |
| Availability | 51 | 31.3% |
| Interference | 15 | 9.2% |
| Speed | 9 | 5.5% |
| Equipment | 8 | 4.9% |
| Privacy | 8 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
120 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 68 | 56.7% |
| Availability | 26 | 21.7% |
| Billing | 13 | 10.8% |
| Equipment | 5 | 4.2% |
| Interference | 4 | 3.3% |
| Loud Commercials | 4 | 3.3% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 679 complaints relating to unwanted calls on this date, representing 52.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (747) 276-9230 | 34 | 5.0% |
| (717) 551-6008 | 5 | 0.7% |
| (877) 200-0760 | 3 | 0.4% |
| (316) 217-9142 | 2 | 0.3% |
| (406) 317-6216 | 2 | 0.3% |
| (773) 362-8794 | 2 | 0.3% |
| (833) 210-5622 | 2 | 0.3% |
| (877) 867-5139 | 2 | 0.3% |
| (202) 524-3915 | 1 | 0.1% |
| (202) 571-8856 | 1 | 0.1% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Text Message was reported slightly more often than other call types.
- (747) 276-9230 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.