FCC Consumer Complaints – 2 November 2024
Introduction
On Saturday, 2 November 2024, the Federal Communications Commission recorded 740 consumer complaints relating to telecommunications services, this represented a decline from the 1290 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 402 complaints.
Key statistics
- Total complaints
- 740
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (402)
- Most reported state/territory
- California (88)
Where the complaints came from
The 740 complaints recorded on 2 November 2024 were submitted from 471 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Washington, where Seattle accounted for 30 of the 46 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 88 | 11.9% |
| Texas | 56 | 7.6% |
| Florida | 46 | 6.2% |
| Washington | 46 | 6.2% |
| North Carolina | 42 | 5.7% |
| Ohio | 38 | 5.1% |
| Pennsylvania | 38 | 5.1% |
| New York | 36 | 4.9% |
| Tennessee | 30 | 4.1% |
| Virginia | 28 | 3.8% |
| Other states and territories | 292 | 39.5% |
Location highlight
Seattle accounted for the majority of complaints recorded in Washington.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 596 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 596 | 80.5% |
| Internet | 99 | 13.4% |
| TV | 32 | 4.3% |
| Radio | 8 | 1.1% |
| Emergency | 4 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
596 complaints were recorded in this category, representing 80.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 402 | 67.4% |
| Billing | 83 | 13.9% |
| Availability (including rural call completion) | 36 | 6.0% |
| Equipment | 32 | 5.4% |
| Number Portability (keeping your number if you change providers) | 21 | 3.5% |
| Privacy | 7 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
| Junk Faxes | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
99 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 36.4% |
| Availability | 34 | 34.3% |
| Speed | 11 | 11.1% |
| Privacy | 8 | 8.1% |
| Interference | 6 | 6.1% |
| Equipment | 4 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 12 | 37.5% |
| Billing | 9 | 28.1% |
| Availability | 6 | 18.8% |
| Loud Commercials | 3 | 9.4% |
| Interference | 1 | 3.1% |
| Privacy | 1 | 3.1% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.