FCC Consumer Complaints – 3 November 2024
Introduction
On Sunday, 3 November 2024, 705 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 740 complaints recorded the previous day. Reports were received from 48 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 342 complaints.
Key statistics
- Total complaints
- 705
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (342)
- Most reported state/territory
- California (58)
Where the complaints came from
Across 445 cities in 48 states and territories, a total of 705 complaints were recorded on 3 November 2024. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A notable concentration at the city level was observed in Washington, where Seattle accounted for 34 of the 47 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 8.2% |
| Pennsylvania | 53 | 7.5% |
| Texas | 48 | 6.8% |
| North Carolina | 47 | 6.7% |
| Washington | 47 | 6.7% |
| New York | 45 | 6.4% |
| Florida | 36 | 5.1% |
| Georgia | 31 | 4.4% |
| Arizona | 26 | 3.7% |
| Illinois | 25 | 3.5% |
| Other states and territories | 289 | 41.0% |
Location highlight
Seattle accounted for the majority of complaints recorded in Washington.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 487 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 487 | 69.1% |
| Internet | 114 | 16.2% |
| TV | 80 | 11.3% |
| Radio | 14 | 2.0% |
| Emergency | 7 | 1.0% |
| Accessibility | 3 | 0.4% |
Phone complaints
487 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 342 | 70.2% |
| Billing | 70 | 14.4% |
| Availability (including rural call completion) | 24 | 4.9% |
| Equipment | 15 | 3.1% |
| Number Portability (keeping your number if you change providers) | 12 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.8% |
| Privacy | 7 | 1.4% |
| Interference (including signal jammers) | 5 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 16.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 40.4% |
| Availability | 29 | 25.4% |
| Speed | 13 | 11.4% |
| Interference | 11 | 9.6% |
| Privacy | 9 | 7.9% |
| Equipment | 6 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
80 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 33.8% |
| Availability | 22 | 27.5% |
| Interference | 15 | 18.8% |
| Billing | 7 | 8.8% |
| Loud Commercials | 6 | 7.5% |
| Equipment | 1 | 1.3% |
| Privacy | 1 | 1.3% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.